Customer Service Coordinator

EVE LOM; Greater London; Hybrid; GBP 20,000 - 28,000; Part time

Job summary

EVE LOM is looking for a passionate individual for a part-time Customer Service role based in London. The position involves managing e-commerce orders, providing exceptional customer service, and updating website content. Candidates should have at least 3 years of DTC customer service experience and strong communication skills.

Qualifications

• At least 3 years of DTC customer service experience.
• Strong communication and interpersonal skills.
• Proficiency with multiple computer programs.

Responsibilities

• Manage e-commerce orders and troubleshoot issues.
• Provide customer service and handle inquiries.
• Update website content and ensure high-quality user experience.

Skills

Communication

Interpersonal skills

Customer service

Tools

Shopify

Gorgias

Yotpo

Job description

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EVE LOM is seeking a passionate, dedicated individual with an interest & background in handling client inquiries while managing client satisfaction. The role is based in London, UK with a hybrid remote and office schedule and will report to the Senior Director of E-Commerce.

Responsibilities

1. Manage e-commerce orders: review daily, troubleshoot issues, coordinate with warehouses, monitor chargebacks and fraud flags, and execute inventory transfers.
2. Provide customer service: handle inquiries, resolve issues, communicate via email, collaborate to improve customer experience, track CSAT scores, support website troubleshooting, and suggest product and routine improvements.
3. Content management: update website content, support content requests, maintain content calendars, conduct QA for website updates, and ensure high-quality user experience across devices.

Minimum Requirements

• At least 3 years of DTC customer service experience.
• Helpful, efficient, and knowledgeable in addressing customer issues.
• Consistent delivery of excellent customer service.
• Strong communication and interpersonal skills, verbal and written.
• Proficiency with multiple computer programs and systems; experience with Shopify, Gorgias, and Yotpo is a plus.
• Experience in the beauty industry or skincare sales is advantageous.

Must be based in and have the right to work in the UK.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Customer Service
• Industry: Personal Care Product Manufacturing