Service Coordinator

JR United Kingdom; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an experienced Service Coordinator to join their team in Northampton, responsible for providing top-notch technical services to customers in the UK and Ireland. This role requires a communicative, disciplined individual focused on delivering high-quality service and maintaining accurate administrative tasks. Ideal candidates should be skilled in Microsoft Office and possess a strong background in customer interaction, aiming to meet and exceed service expectations.

Qualifications

• Experience in similar administrative environments is an advantage.
• Desire to provide the best service to all customers.
• Competence in Microsoft Office and other administrative packages.

Responsibilities

• Act as the first point of contact for customers, providing excellent service.
• Maintain service contracts and process parts and pricing requests.
• Update databases with service-related information.

Skills

Communicative

Customer-focused

Disciplined

Team player

High-quality service

Education

Education sufficient for fast-paced administration environment

Tools

Microsoft Office

Job description

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We are currently seeking an experienced Service Coordinator to join our team in Northampton.

Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers and are responsible for providing a prompt and consistently excellent service level for all UK and Ireland Technical Services customers.

In addition, the Technical Service Coordinator shall ensure that all administrative tasks related to UK and Ireland (UKI) Technical Service activities are maintained according to the required processes.

Technical Service Coordinator & Administration

• Provide a world-class response to all Technical Service activities to internal and external customers, such as:
• Technical fault reporting & resource planning.
• Updating various databases with service-related information.
• Maintenance of service contracts.
• Processing of parts and pricing requests.
• Managing device loan pool information.
• Administration of service-related complaints.
• Responding to and proactively communicating with customers by telephone and e-mail.

General

• Proactively maintain and extend own and others' skills and technical knowledge through personal development and training.
• Establish & maintain communication & partnership with customers, team members, and business contacts.
• Ensure data accuracy in all aspects of work.
• Take on other roles/duties as requested by Supervisor/Manager.
• Embrace and adhere to all Quality and EHS elements.

Education/Experience

• Education sufficient to work in a fast-paced administration environment.
• Competence in working with Microsoft Office & other general administration packages.
• Experience of working in a similar environment would be an advantage.
• Desire to provide the very best service to all customers.

Computer Skills

Microsoft Office

Functional requirements & competencies

• Communicative, customer-focused
• Disciplined, independent in executing tasks, but also a strong team player
• Driven to deliver high-quality service
• Comply with regulations and standards and protect Vantive's public reputation