Service Coordinator

Confidential; Glasgow; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free on-site parking

Flexibility around working hours

Hybrid/one day home working possible

Job summary

Confidential is recruiting a Scheduler/Planner in Glasgow to coordinate engineers' workloads and keep daily diaries up to date. The role focuses on delivering reliable service, maintaining records, and supporting the wider team in a fast-paced environment.

You'll liaise with field-based electricians, customers and colleagues, with flexibility around working hours and the potential for one day working from home. Prior scheduling/coordination experience is essential for success.

Qualifications

• Experience in scheduling, planning, service coordination or a helpdesk environment.
• Excellent organisational and communication skills.
• Ability to prioritise and manage multiple tasks.
• Strong administration and data management skills.
• Experience with Cimpro is advantageous but not essential.

Responsibilities

• Scheduling and coordinating engineers' workloads.
• Managing and updating daily diaries.
• Supporting the smooth delivery of services.
• Maintaining accurate records and data.
• Providing helpdesk support and responding to queries.
• Liaising with field-based electricians, customers and colleagues.

Skills

Scheduling

Planning

Service coordination

Helpdesk

Organisation

Communication

Data management

Cimpro advantage

Tools

Cimpro

Job description

Scheduler / Planner

30,000 8am-4pm Glasgow East

Are you an organised and proactive coordinator who thrives in a fast-paced environment? Do you enjoy keeping things running smoothly, juggling priorities, and being the person who keeps everyone on track? If so, this could be the perfect opportunity for you.

We're delighted to be recruiting on behalf of a friendly, family-run business in Glasgow's East End. With a close-knit office team and a strong reputation in their industry, this is a fantastic opportunity to join a supportive company where your contribution will truly make a difference.

The Role

As Scheduler / Planner, you'll be at the heart of the operation, ensuring engineers are in the right place at the right time and helping to deliver an excellent service to customers. No two days will be the same as you coordinate schedules, manage workloads, and support the wider team.

Key Responsibilities

• Scheduling and coordinating engineers' workloads
• Managing and updating daily diaries
• Supporting the smooth delivery of services
• Maintaining accurate records and data
• Providing helpdesk support and responding to queries
• Liaising with field-based electricians, customers, and colleagues

What We're Looking For

• Previous experience in scheduling, planning, service coordination, or a helpdesk environment
• Excellent organisational and communication skills
• The ability to prioritise and manage multiple tasks effectively
• Strong administration and data management skills
• Experience using Cimpro would be an advantage but is not essential, as training can be provided

Why Join This Company?

• Friendly, family-run business with a supportive culture
• Stable and growing organisation
• Free on-site parking
• Flexibility around working hours
• Potential for one day working from home for the right candidate (role is predominantly office-based)

If you're a confident organiser who enjoys being the hub of a busy operation and wants to join a company where you'll be valued as part of the team, we'd love to hear from you.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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