Service Coordinator

Royal Devon University Healthcare NHS Foundation Trust; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established healthcare provider is seeking a motivated Service Coordinator for its Glaucoma Unit. This dynamic role involves leading an administrative team to deliver high-quality patient-focused services. You will work closely with clinicians and staff to enhance service delivery and support continuous improvement. The ideal candidate will possess strong communication and organizational skills, with a passion for service enhancement. Join a forward-thinking department where your contributions will make a significant impact on patient care and team culture.

Qualifications

• Experience in a healthcare administrative role is preferred.
• Strong skills in managing waiting lists and patient communication.

Responsibilities

• Oversee daily management of the administrative team.
• Book appointments and monitor ophthalmology waiting lists.
• Coordinate with clinicians for clinic management.

Skills

Customer Care

Communication Skills

Organizational Skills

Leadership

Attention to Detail

Education

Relevant Health or Administrative Qualification

Tools

EPIC

MediRota

Job description

About Us

Stretching across Northern, Eastern, and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover over 2,000 square miles across Devon. Some of our specialist services extend across the entire peninsula, reaching Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist, and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across various settings, including community inpatient hospitals, outpatient clinics, and people's homes. We also offer primary care services, specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, advanced technologies, and strong links to local universities position us at the forefront of research and innovation, enabling us to deliver world-class care to our communities.

Our values are central to everything we do. Click here to learn more.

It is an exciting time to join the Royal Devon, as you will help shape our services during our ongoing integration journey.

Role Summary

We are seeking an enthusiastic and motivated individual to join the Glaucoma Unit at Heavitree Hospital as a Service Coordinator within our ophthalmology team. This is a fixed-term contract for 12 months to cover maternity leave.

In this key role, you will oversee the daily management and leadership of the administrative team, ensuring the delivery of high-quality, patient-focused services. You will work closely with clinicians, management, and administrative staff to provide excellent customer care and support the continuous development and improvement of our services.

Main Responsibilities:

1. Supervise and support the administrative team
2. Provide excellent customer care, including communication with patients and their relatives/carers
3. Promote a positive and supportive team culture
4. Book appointments for acute and urgent patients
5. Monitor ophthalmology waiting lists, escalating overdue patients as necessary
6. Use data reports to track and manage waiting lists; report findings to the lead clinician and management team
7. Identify capacity issues and support future service planning
8. Set up clinics in EPIC and update clinician rotas in MediRota
9. Coordinate with the lead clinician to address clinic closures and arrange additional clinics
10. Attend and contribute to team and service meetings
11. Take minutes as needed

About the Role

For detailed information on the Job Description and Responsibilities, please click the link below.

We are looking for a candidate passionate about service improvement, with excellent attention to detail, a positive attitude, and enthusiasm for new challenges.

The ideal candidate will be approachable, calm, and flexible in working with staff and patients. You should be skilled at motivating others, supporting staff through change, and fostering a culture of continuous improvement and inclusion. Strong communication and organizational skills are essential.

This is an exciting leadership opportunity within a dynamic, forward-thinking department.

If you believe you have the skills and enthusiasm for this role, we would love to hear from you. Visits to the department are encouraged.

Working Pattern: Monday to Friday, 8-5 (hours to be agreed)

Interview Date: Tuesday 27th May 2025, at Heavitree Hospital

For further information, please contact: Katrina Harris, Admin Line Manager, 07917505990, [e-mail]

This is a fixed-term contract for 12 months. Current NHS employees may consider this as a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We encourage applications from individuals of all backgrounds, cultures, and abilities. We recognize the benefits of a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status, including NHS At Risk staff across Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close the vacancy once sufficient applications are received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, merging the expertise of the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.