Service Coordinator

TN United Kingdom; Exeter; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established healthcare provider is seeking a motivated Service Coordinator to lead their administrative team within the Glaucoma Unit. This fixed-term role offers a unique opportunity to enhance patient care by ensuring efficient service delivery while collaborating with clinicians and management. The ideal candidate will thrive in a dynamic environment, possess strong communication and organizational skills, and be passionate about service improvement. Join a forward-thinking team dedicated to providing exceptional healthcare services and making a difference in the community.

Benefits

NHS Pension Scheme

Salary Sacrifice Schemes

Discount Services

Cycle to Work Scheme

Flexible Working Schemes

Paid Annual Leave

Occupational Health Services

Funding for Qualifications

Qualifications

• Experience in a healthcare setting is preferred.
• Strong ability to motivate and support teams.

Responsibilities

• Oversee the administrative team and ensure efficient service delivery.
• Book appointments and manage waiting lists effectively.

Skills

Customer Care

Leadership

Communication Skills

Organizational Skills

Attention to Detail

Education

Relevant Degree or Equivalent Experience

Tools

EPIC

MediRota

Job description

Social network you want to login/join with:

Royal Devon and Exeter NHS Foundation Trust

Location:

Exeter, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

a4c78b5bc948

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

Role Summary

We are seeking an enthusiastic and motivated individual to join the Glaucoma Unit at Heavitree Hospital as a Service Coordinator in our ophthalmology team. This is a fixed-term contract to cover maternity leave.

In this important role, you will oversee the day-to-day management and leadership of the administrative team, ensuring the efficient and effective delivery of high-quality, patient-focused service. You will collaborate closely with clinicians, management, and administrative staff to provide exceptional customer care, while supporting the continuous development and improvement of our services.

Main Responsibilities:

• Supervise and support the administrative team
• Provide excellent customer care, including communication with patients and their relatives/carers
• Promote a positive and supportive team culture
• Book appointments for acute and urgent patients
• Monitor ophthalmology waiting lists, escalating overdue patients as needed
• Use data reports to track and manage waiting lists; report findings to the lead clinician and management team
• Identify capacity issues and work proactively to support future service planning
• Set up clinics in EPIC and update clinician rotas in MediRota
• Escalate issues regarding clinic closures and coordinate with lead clinicians to arrange additional clinics where necessary
• Attend and contribute to regular team and service meetings
• Take minutes as needed

About the Role

For more information on the Job Description and Responsibilities, please click the link below.

More detail about the role

We are looking for an individual who is passionate about service improvement, with excellent attention to detail, a positive attitude, and a love for taking on new challenges.

The ideal candidate will be approachable, with a calm and flexible approach to working with both staff and patients. You will be skilled at motivating others, supporting staff through change, and fostering a culture of continuous improvement and inclusion. Strong communication and organisational skills are essential for this role.

This is an exciting opportunity for someone seeking a rewarding leadership position within a dynamic and forward-thinking department.

If you believe you have the skills and enthusiasm to meet the demands of this role, we would like to hear from you. Visits to the department are welcomed and encouraged.

Working Pattern: Monday to Friday, 8-5 (hours to be agreed)

Interview Date: Tuesday, 5th May, at Heavitree Hospital

For further information, please contact: Katrina Harris, Admin Line Manager. This is a fixed-term contract for several months. For current NHS employees, this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We encourage applications from individuals of all backgrounds, cultures, and abilities. We recognize the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status, including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close the vacancy when sufficient applications are received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern, and Mid Devon, we have a workforce of over XXXXX staff, making us the largest employer in Devon. Our core services, which we provide to more than XXXXX people, cover more than XXXXX square miles across Devon, with some specialist services extending as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist, and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across various settings, including community inpatient hospitals, outpatient clinics, and people's homes. We also offer primary care services, specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies, and strong links to local universities position us at the forefront of research and innovation, enabling us to provide world-class care to our communities.

Our values are at the heart of everything we do. Click here to find out more.

It has never been a more exciting time to join the Royal Devon, as you will help shape our services during our ongoing integration journey.

Looking after you is important to us.

We aim to help our staff create a healthy work-life balance through flexible working schemes and family-friendly policies.

If you are starting your NHS career, you'll start with days of paid annual leave (plus bank holidays), increasing with service length.

You will benefit from access to occupational health services, including counselling, wellbeing activities, and groups.

We will support your development and well-being, including funding for qualifications, CPD, or rotational placements.

Financial benefits include:

• Discount services like Blue Light Card and NHS-specific discounts
• Salary sacrifice schemes, including onsite nursery at Exeter
• Car lease schemes
• The NHS Pension scheme
• Cycle to work scheme

If you're interested, we would love to hear from you!