Service Coordinator

TipTopJob; Exeter; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

An established industry player is looking for a Service Coordinator to join their dynamic team in Exeter. This role offers a unique opportunity to work in a fast-paced environment while coordinating service engineers and ensuring excellent customer service. With a strong emphasis on teamwork and communication, you will play a vital role in managing service schedules and addressing customer queries. The company provides extensive training and support, making it an ideal place for those seeking to grow in their careers. Enjoy a hybrid working model, competitive salary, and a range of attractive perks, including a generous holiday allowance and annual bonus.

Benefits

Annual Bonus

Pension

25 Days Holiday

Bank Holidays

Life Assurance

Laptop

Training

Qualifications

• Experience in coordinating, scheduling, or customer service roles.
• Proficiency in IT skills and excellent customer service.

Responsibilities

• Manage and coordinate engineers for breakdowns and scheduled service work.
• Maintain communication with customers and prepare quotations.

Skills

Customer Service

Coordination

Scheduling

IT Skills

Job description

Service Coordinator (Scheduler/Controller/Customer Service)

Exeter

Hybrid Working: 3 Days Office and 2 Home Working

Hours: 8am to 4.30pm Monday to Thursday and 8am to 4pm Friday (39 hours a week)

Salary: A GBP 28,000 to A GBP 30,000 + 10% Annual Bonus + Pension + 25 Days Holiday + Bank Holidays + Life Assurance + Laptop + Training

We are seeking a Service Coordinator for a highly successful manufacturer of forklift trucks. This role offers the chance to work in a people-focused environment within a world-leading company that provides excellent training and support.

The ideal candidate will have experience in a busy admin, customer service, controller, or coordinator role. This position is suited for those seeking a dynamic, fast-paced environment in a team setting. Daily tasks vary, ensuring an engaging workday.

As part of the team, you will be responsible for managing and coordinating engineers to handle breakdowns and scheduled service work, maintaining communication with customers throughout. You will also prepare quotations and address customer queries. Close collaboration with service engineers, supervisors, and managers is essential.

The Service Coordinator Role In Brief

• Liaise and organize service engineers for breakdowns and scheduled maintenance
• Maintain accurate data records
• Plan and coordinate required work
• Communicate effectively with customers via phone and email
• Coordinate with Service Managers to develop service schedules, liaising with engineers and customers

The Person Required

• Experience in coordinating, scheduling, controlling, admin, or customer service roles
• Proficiency in IT skills
• Excellent customer service skills