Service coordinator

TN United Kingdom; Erith; On-site; GBP 29,000 - 35,000; Full time

Job summary

An established industry player is seeking a highly organised Service Coordinator to enhance their operations in a friendly and professional team environment. This role is crucial in managing engineer schedules, maintaining client relationships, and providing essential administrative support. If you thrive in a dynamic setting and possess strong organisational and communication skills, this opportunity offers a chance to contribute significantly to a growing business. Join a close-knit team where your efforts will truly make a difference and enjoy a supportive workplace culture.

Benefits

24 days holiday (excluding Bank Holidays)

Company pension scheme

Friendly team environment

Qualifications

• Previous experience in service coordination or administration.
• Strong organisational skills and ability to multitask.

Responsibilities

• Coordinating diaries and schedules of field engineers.
• Liaising with clients regarding appointments and updates.
• Supporting Contracts Manager with administrative tasks.

Skills

Organisational Skills

Communication Skills

Multitasking

Client Relationship Management

Education

Experience in Service Coordination

Experience in Electrical or Fire Industry

Tools

Microsoft Office

General IT Systems

Job description

Social network you want to login/join with:

Job Title:

Service Coordinator

Location:

Erith, Kent

Working Hours:

Monday to Friday, 8:00am – 5:00pm

Salary:

Up to £35,000 (DOE)

Benefits:

• 24 days holiday (excluding Bank Holidays)
• Company pension scheme
• Opportunity to work in a friendly and professional team environment

About the Role:

We are looking for a highly organised Lead Administrator / Service Coordinator to join our team based in Dartford, Kent. This key position supports the smooth running of our operations, working closely with our Contracts Manager and Quantity Surveyor, while also providing essential administrative support across the business.

Ideally, you will have experience in the electrical or fire industry, and be confident managing engineer diaries, coordinating reactive and planned jobs, and maintaining strong client relationships.

Key Responsibilities:

• Coordinating the diaries and daily schedules of field engineers
• Uploading job sheets and documentation to internal systems
• Liaising with clients regarding appointments, updates, and follow-ups
• Supporting the Contracts Manager and QS with administrative tasks
• Assisting with project tracking, job progress, and reporting
• Handling general office admin, calls, and email correspondence
• Occasional client visits to maintain strong working relationships

Requirements:

• Previous experience in a similar role (service coordination / admin)
• Industry experience in electrical or fire safety (preferred but not essential)
• Strong organisational and multitasking skills
• Good communication and interpersonal abilities
• Proficiency in Microsoft Office and general IT systems
• Team player with a proactive, can-do attitude

This is a great opportunity to join a growing business and be part of a close-knit team where your contribution will make a real difference. If you're a detail-oriented, motivated administrator looking for a long-term role, we'd love to hear from you.