Service Coordinator

JR United Kingdom; East Grinstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Service Coordinator, where you'll play a vital role in managing service schedules and ensuring client satisfaction. In this dynamic position, you'll coordinate engineers, oversee maintenance works, and build strong relationships with stakeholders. Your expertise in HVAC and attention to detail will be key in maintaining service level agreements and enhancing system efficiency. This is an exciting opportunity to contribute to a growing team dedicated to excellence in service delivery.

Qualifications

• Experience in coordinating or scheduling within HVAC or Facilities Maintenance.
• Strong attention to detail for checking reports and producing invoices.

Responsibilities

• Oversee the administration of the Service calendar and ensure efficient booking.
• Act as the account manager for assigned sites and schedule maintenance.

Skills

Coordination or scheduling experience within HVAC

Stakeholder management

Attention to detail

Strong IT skills

Tools

Accounting software

Job description

Our client, a specialist in air conditioning, is currently recruiting for a Service Coordinator to join their expanding and forward-thinking team. The Service Coordinator will be responsible for coordinating and scheduling engineers and ensuring service level agreements are met.

Key Responsibilities for the Service Coordinator

1. Oversee the effective administration of the Service calendar, ensuring efficient booking and allocation of works.
2. Act as the dedicated account manager for assigned sites, scheduling proactive maintenance, remedial works, and call-outs as appropriate.
3. Provide proactive feedback to sites, advising on recommended upgrade works to extend system life and improve efficiency.
4. Attend reactive client calls and meetings as required.
5. Arrange key account check-ins and proactive reporting on contract status and outstanding works, building stakeholder relationships.
6. Process quotations, invoices, and purchase orders using the company's accounts software.
7. Quality check engineering reports following site visits and promptly issue copies to clients.
8. Track contract billing on the Maintenance balance sheet, ensuring renewals are managed 90 days prior to expiration.

Key Experience for the Service Coordinator

1. Coordination or scheduling experience within HVAC, Facilities Maintenance, or Contract Management in small works engineering.
2. Experience dealing with various stakeholders with a diplomatic and professional approach.
3. Strong attention to detail for checking reports, producing invoices, and quotes.
4. Strong IT skills and experience with accounting software is preferred.

Please apply as directed or contact Thomas Edevane from Clearwater People Solutions.

Note: If you are not a passport holder of the country for the vacancy, you may need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying. Applications should be made via the 'Apply now' button.

Created on 02/05/2025 by JR United Kingdom