Service Coordinator

Clearwater People Solutions Ltd; East Grinstead; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Service Coordinator, where you'll be vital in scheduling and coordinating engineers to ensure service level agreements are met. This role involves managing maintenance schedules, providing feedback to clients, and maintaining strong relationships with stakeholders. If you thrive in a dynamic environment and possess coordination experience, this is the perfect opportunity to contribute to an innovative team dedicated to excellence in service delivery.

Qualifications

• Experience in HVAC sector or Facilities Maintenance.
• Strong IT skills and experience with accounting software.

Responsibilities

• Oversee the administration of the Service calendar.
• Act as account manager for scheduled maintenance visits.

Skills

Coordination experience

Scheduling experience

Attention to detail

Strong IT skills

Diplomatic communication

Tools

Accounting software

Job description

2 days ago Be among the first 25 applicants

Clearwater People Solutions Ltd provided pay range

This range is provided by Clearwater People Solutions Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Clearwater People Solutions Ltd

Our client, a specialist in air conditioning, is currently recruiting for a Service Coordinator to join their expanding and forward-thinking team. The Service Coordinator will be responsible for coordinating and scheduling engineers and ensuring service level agreements are being met.

Key Responsibilities for the Service Coordinator

• To oversee the effective administration of the Service calendar, ensuring that the Service Coordinator books and allocates works in an efficient and logistical manner.
• Act as the dedicated account manager for allocated sites, scheduling proactive maintenance visits, remedial works and call outs as appropriate.
• Provide proactive feedback to allocated sites, advising on recommended upgrade works to extend the life and improve efficiency of their system.
• Attend reactive client calls and meetings as required.
• Proactively arrange key account check-ins and proactive reporting on status of contract and outstanding works while building relationships with stakeholders.
• Process quotations, invoices and purchase orders and using the company using the company accounts software.
• Quality check engineering reports following attendance to allocated sites, issuing copies to clients promptly.
• Track contract billing on Maintenance balance sheet ensuring renewals are managed 90-days prior to expiration.

Key Experience for the Service Coordinator

• Coordination or scheduling experience within either HVAC sector, Facilities Maintenance or Contract management in small works engineering is required.
• Experience dealing with a range of stakeholders with a diplomatic and professional approach.
• Strong attention to detail to check reports, produce invoices and quotes
• Strong IT skills and experience of using accounting software is preferable.

Please apply as directed or contact Thomas Edevane from Clearwater People Solutions.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Administrative, and Project Management

• Industries

  Construction

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