Service Coordinator

Veolia Group; Portsmouth; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days leave

Company pension

Financial wellbeing

Retail discounts

Health resources

Volunteer day

Training & development

Job summary

Veolia in Portsmouth seeks a transport operations coordinator to manage service delivery and route planning. You will allocate work to drivers, plan routes, analyze data, and maintain clear communication with customers and frontline staff to ensure smooth operations.

The role requires strong coordination skills, knowledge of transport compliance, and the ability to address issues promptly while maintaining safety standards. A competitive salary, pension, and training opportunities are offered.

Qualifications

• Experience in waste/transport/logistics environments and route planning.
• Knowledge of transport compliance and safety standards.
• Ability to communicate effectively with drivers, customers and colleagues.

Responsibilities

• Day-to-day management of service delivery, allocating work to vehicles and routes.
• Plan routes, analyze data, set schedules and coordinate drivers.
• Communicate status updates with customers and stakeholders and keep drivers informed.
• Conduct debriefs with frontline staff and report required actions.
• Engage with drivers face-to-face and by phone to resolve issues on route.
• Report safety concerns or damages and stop work if unsafe.
• Ensure Veolia on-site compliance with WTD, O-licence and transport rules.

Skills

Route planning

Driver coordination

Customer liaison

Regulatory compliance

Data analysis

Tools

Google Workspace

Job description

Ready to find the right role for you?

Salary: Competitive salary with an annual performance bonus (15%) plus Veolia benefits and pension Hours: Monday to Friday, 40 hours per week, 8:30am - 5pm Location: Portsmouth

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

Key elements of the role include;

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes.
• Route planning, analysing data, setting schedules and coordinating a team of drivers.
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Completing debriefs with front line staff and reporting necessary actions or updates as required
• Face-to-face and telephone engagement with drivers, supporting them to address any issues on route
• Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
• Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance)

What we're looking for:

Essential:

• Previous experience operating within a similar industry; waste/transport/logistics
• Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills, communicating with people of all levels, including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace
• Resilience and confidence to challenge drivers professionally and constructively on performance, compliance, and safety issues

Desirable:

• Experienced IT Skills, and the ability to adapt to Google operating systems
• Experience working with a quality management system e.g. ISO
• Managing transport compliance

What’s next?

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do? Who is Veolia? Where other people see waste, our community here at Veolia see opportunity. We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter - all 14,000+ of our employees, our customers and our communities too.