Service Coordinator

veoliauki; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Access to our company pension scheme

Stream - Employee financial well-being

Discounts on shopping

Health and wellbeing resources

Volunteer leave

Training and development opportunities

Job summary

Veolia is seeking a Service Coordinator to manage day-to-day service delivery, route allocation and driver liaison in Southwark. The role focuses on efficient scheduling, clear communication with customers and stakeholders, and maintaining safety and compliance across operations.

You will work closely with drivers and frontline staff, ensuring updates are accurate and actions are reported promptly. The position offers 40-hour weeks, a strong benefits package, and development opportunities.

Qualifications

• Transport compliance knowledge and WTD understanding.
• Excellent communication with drivers, staff and customers.
• Ability to manage a busy workload at pace.
• Proficient IT skills and experience with Google-based tools.

Responsibilities

• Day-to-day management of service delivery, including routing and workload allocation
• Communicating with customers and stakeholders, providing status updates and driver contact
• Completing debriefs with frontline staff and reporting necessary actions
• Face-to-face engagement with drivers to address issues on route
• Reporting safety concerns or equipment damage and stopping work if unsafe
• Ensuring Veolia compliance on-site (WTD and transport licensing)

Skills

Communication

Organizational skills

Time management

IT skills

Tools

Google Workspace

Job description

Ready to find the right role for you?

Service Coordinator

Salary: £32,00 plus Veolia benefits

Hours: 40 weekly

Grade: 5.1

Location: Southwark

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Stream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full Potential

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What you'll be doing;

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Completing debriefs with front line staff and reporting necessary actions or update as required
• Face-to-face engagement with drivers, supporting them to address any issues on route
• Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
• Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance)

What we're looking for;

Essential

• Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills communicating with people of all levels including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance. Experienced IT Skills, and the ability to adapt to Google operating systems

Desirable

• Previous experience operating within a similar industry; waste/transport/logistics

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.