Service Coordinator

JR United Kingdom; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

A forward-thinking engineering technology company in Cardiff seeks a Service Coordinator to join their coordination team on a permanent basis. The role involves efficiently arranging installation appointments and managing customer inquiries, requiring strong multitasking and problem-solving skills. Up to 2 years of experience in coordination is desirable but not essential.

Qualifications

• Experience in coordination/scheduling is desirable.
• Strong multitasking and problem-solving skills.

Responsibilities

• Arrange installation appointments for engineers considering various factors.
• Handle high volumes of customer queries related to appointment booking.

Skills

Multitasking

Problem Solving

Job description

Social network you want to login/join with:

Our client, a forward-thinking engineering technology company, is currently recruiting for a Service Coordinator to join their coordination team on a permanent basis. The Service Coordinator will be responsible for contacting our client's Connects portfolio of commercial customers to arrange installation appointments, including exchanges, maintenance, and new connections.

Responsibilities for the Service Coordinator

• Efficiently arranging appointments for engineers within your region, considering travel time, engineer skill/authorization levels, and customer demand.
• Handling high volumes of inbound and outbound customer queries related to appointment booking via telephony and email.
• Responding to general customer inquiries according to customer contracts.

Key Skills & Experience for the Service Coordinator

• Up to 2 years of experience in coordination/scheduling – desirable but not essential.
• Strong multitasking and problem-solving skills.