Service Coordinator

Vergo Pest Management Ltd.; Gloucester; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Vergo Pest Management Ltd. is seeking a Service Coordinator to join their team. This permanent full-time position offers a flexible work schedule including home working options. The role is vital for efficiently scheduling appointments for Pest Control Technicians and requires strong organizational skills and customer service experience. Join a leading pest management company with generous benefits including 25 days annual leave, healthcare plans, and more.

Benefits

25 days annual leave plus public holidays

Healthcare cash plan (Medicash)

Employee wellness programme

Life assurance

Birthday off after 12 months

Qualifications

• Experience in scheduling or customer services in a service-oriented industry.
• Strong organizational and time-management skills.
• Ability to work under pressure and adapt to fast-paced environments.

Responsibilities

• Coordinate service appointments for Pest Control Technicians.
• Address customer inquiries and resolve scheduling conflicts.
• Collaborate with various departments to align schedules.

Skills

Scheduling

Customer Service

Organizational Skills

Communication

Team Collaboration

Geographical Knowledge

Proficiency in IT Systems

Tools

Scheduling Software

MS Office Applications

Job description

We are looking for a service coordinator to be based in our new office in Quedgeley, Gloucester, with the option of Home Working one day a week, on a flexible basis after training is completed. The role is permanent, 40 hours per week, working Monday to Friday, so your weekends are free! Our office is modern, fully equipped, easily accessible to everyone and in a great location, with onsite parking!

Ifyou haven't heard of us before , Vergo has over 45 years of experience in the pest industry and is the largest independent national pest service provider in the UK today. Vergo is a national business with staff geographically spread across the UK and Northern Ireland.

As a Service Coordinator at Vergo , you will be an integral part of the Scheduling team, working under the guidance of the Team Lead and Scheduling Manager to efficiently coordinate service appointments for our workforce of Pest Control Technicians. Your role involves collaborating with various departments to align schedules with business goals, allocate personnel efficiently, and ensure smooth workflows. Additionally, you will play a key role in addressing customer enquiries, confirming appointments, and resolving scheduling conflicts to ensure high levels of client satisfaction.

In return for joining Vergo, and in addition to your salary, and pension you will benefit from 25 days annual leave plus public holidays, a healthcare cash plan (Medicash), Employee Assistance Programmes including access to a 24/7 GP and prescription service, an employee wellness programme and life assurance. Once you’ve been with us for 12 months you’ll also have your birthday off on us too!

About you:

• Proven experience in a scheduling or customer services role, preferably in a service-oriented industry.
• Strong geographical knowledge of the UK.
• Team player with the ability to collaborate effectively with customers, other departments, and technicians.
• Exceptional organisational and time-management skills.
• Excellent communication and interpersonal skills.
• Proficient in the use of scheduling software and MS Office applications with the ability to quickly learn new IT systems.
• Ability to work well under pressure and adapt to multiple priorities in a fast-paced environment.
• Familiarity with the pest industry would be advantageous.

If you are interested in this service coordinator role, please apply now and forward an up-to-date copy of your CV.

Scheduling, customer service, coordinating