Service Coordinator

Scope Fire & Security Ltd; Burnley; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

32 Days Holiday includings Bank Holidays

Annual Attendance Bonus

Job summary

A fire and security solutions provider in Burnley is seeking a Service Coordinator to manage the delivery of reactive repairs and ensure engineers comply with contractual obligations. The ideal candidate should have experience in the fire and security industry or logistics planning. The role offers a salary of £27,000 - £28,000 per annum, 32 Days Holiday, and an Annual Attendance Bonus. This is an entry-level full-time position in a dynamic service delivery team.

Qualifications

• Experience in coordinating work delivered by field-based technicians.
• Ability to manage engineer’s daily workload and route/job planning.
• Excellent communication skills for customer interaction.

Responsibilities

• Coordinate and oversee successful delivery of reactive and repair work streams.
• Manage engineer's daily workload and ensure contractual compliance.
• Handle calls from the engineering team regarding appointments and updates.

Skills

Fire and Security industry experience

Logistics/planning experience

Job description

Job Vacancy - Service Coordinator (Reactive & Repairs)

Due to continued growth and expansion we are on the look out for a Service Coordinator to join our service delivery team. The key responsibility of the role would be to coordinate and oversee the successful delivery of our reactive, quoted and defect repair work streams.

Service Coordinator (Reactive & Repairs) – Key responsibilities

• Management of engineer’s daily workload and route/job planning.
• Ensuring engineers are working in line with contractual (SLA) and diary requirements, i.e. on route, on site, performed.
• Management of defect repair and extra work calls received through to resolution including stock ordering and coordination and allocation to correct engineers, both in terms of skillset and geographical location.
• Advanced confirmation of all repair and extra work engineering appointments with customers.
• Submit Risk Assessment & Method Statement (RAMS) and apply for relevant Permit to Work (PTW) in advance of visits where applicable and required.
• Handling any remedial follow ups which are ready for rebooking confirming mutually agreeable appointment with customer.
• 1st line handling of calls from engineering team and other internal staff members in regards to reactive and repair appointments and job updates.
• Escalating any real-time issues to the Service Team Leader/Operations Manager where needed.
• Management and progression of any overdue / outstanding repair or extra works calls through to completion and raising issues with senior management when necessary.

Salary - £27,000 - £28,000 per annum

32 Days Holiday incl Bank Holidays

Annual Attendance Bonus

Ideally candidate would have Fire and Security industry experience and/or experience in a logistics/planning role, coordinating work being delivered via field based technicians.

If this role is of interest please contact me on 03300884647 or via email on [e-mail].

Seniority level

• Entry level

Employment type

• Full-time

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