Service Coordinator

mindinbradford; Bradford; Hybrid; GBP 24,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Flexible working

Generous pension

Job summary

Bradford District and Craven Mind is seeking an Interim CYP Service Coordinator to provide operational and administrative support across our Children and Young People services during a period of workforce transition, vacancies and staff absence. The role is temporary for approximately six months, with 1.0 to 0.5 WTE capacity and hybrid or remote working where suitable for the role.

Two posts are available: 37-hour and 18.5-hour posts, with some flexibility in hours.

Qualifications

• Experience in administrative, coordination or operational support roles.
• Experience maintaining databases, trackers and records.
• Experience producing reports and monitoring information.
• Experience supporting quality assurance or audit processes.
• Knowledge of safeguarding within children, health, social care or voluntary sector settings.
• Strong organisational and IT skills.

Responsibilities

• Complete case file audits and service activity spot checks.
• Maintain audit records and monitor follow-up actions.
• Ensure recording standards and record keeping comply.
• Provide operational oversight of incidents and safeguarding concerns.
• Coordinate staff rotas, cover arrangements and workforce records.
• Monitor referrals, caseloads and waiting lists across CYP services.
• Produce routine operational reports and data quality checks.

Skills

Admin experience

Database management

Reporting

QA/audit support

Safeguarding knowledge

Organisational IT skills

Tools

MS Office

Job description

• Hours:Two Positions available – 1x 37 hour post and 1x 18.5 hour post (Potential room for flexibility with hours)
• Base: KenburghHouse,28ManorRow,Bradford,BD14QU
  
• Probationary Period: 6 months
• Closing Date: 6th October 2026 at 10am
• Interview Date: To be confirmed
• Questions:In the first instance any enquiries to be emailed to [e-mail] . For an informal chat about the role before applying please contact [e-mail].

AboutUs

Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment.

We do this through:

• Building community and individual resilience for better mental wellbeing
• Providing early intervention advice and support
• Supporting people in crisis
• Empowering and helping people to recover and sustain improved wellbeing

Watch this video to find out whatit’slike to work here:

Read our latest Impact Report and 2024-28 Strategy:

Find out more about our approach to Equity,Diversityand Inclusion:

• 25 days annual leave per year, rising to 28 days with length of service plus bank holidays
• Up to two additional leave days to use each year to support your wellbeing.
  
• Flexible working opportunities to support work-life balance, including hybrid and remote working where suitable for the role.
• Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more.
• Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions.
• Generous pension scheme and employer contribution to help you plan for a secure future.
• Discount schemes including Company Shop and Blue Light Card.
• Excellent personal development opportunities including access to Clinical Supervision.
• Enhanced sick pay after your six-month probation.
• Accredited employer with Mindful Employer, Disability Confident and Real Living Wage.
  

Role Overview

We are seeking an Interim CYP Service Coordinator to provide additional operational and administrative support across our Children and Young People (CYP) services during a period of workforce transition, vacancies and staff absence.

The role is expected to be temporary for approximately six months.

We are seeking between 1.0 and 0.5 WTE capacity and welcome applications from candidates seeking either full-time or part-time hours.

Role Purpose

Support the smooth day-to-day operation of CYP services through coordination of audits, referrals, caseload monitoring, incident management, rota administration, and record keeping. The role will help ensure key processes are completed consistently, information is accurate and managers have access to reliable operational information.

Role Outcomes

• Complete case file audits, file closure reviews and service activity spot checks.
• Maintain audit records and monitor completion of follow-up actions.
• Support compliance with recording standards, procedures and record keeping requirements.
• Provide operational oversight of incidents and safeguarding concerns to help ensure appropriate follow-up actions are identified, completed and recorded.
• Follow up with staff regarding incident and safeguarding actions, escalating concerns or overdue actions to managers where required.
• Maintain incident and safeguarding trackers and monitor completion of agreed actions.
• Ensure service records, databases and trackers are accurate and up to date.
• Monitor referrals, caseloads and waiting lists across CYP services.
• Support data quality checks and the production of routine operational reports.
• Coordinate staff rotas, cover arrangements and workforce records.
  

Person Specification

BDC Mind is committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion and lived experiences when recruiting our staff and volunteers.

Experience

• Experience in an administrative, coordination or operational support role.
• Experience maintaining databases, trackers and records.
• Experience producing reports and monitoring information.
• Experience supporting quality assurance or audit processes.
• Knowledge of safeguarding within children, health, social care or voluntary sector settings.
• Strong organisational and IT skills.

Key Attributes

• Organised and reliable.
• Strong attention to detail.
• Able to manage competing priorities.
• Confident using databases, spreadsheets and reporting systems.
• Able to work effectively across multiple teams.