Service Coordinator

Phoenix Futures; Basildon; Hybride; GBP 14 000 - 17 000; Temps partiel

Avantages offerts par ce poste

Real Living Wage

25 days leave

Pension scheme

Season ticket loan

Eye care

Learning & development

Employee Assistance Programme

Résumé du poste

Phoenix Futures is seeking a Service Coordinator to lead the social inclusion delivery of Futures Together across South Essex. This 22.5-hour-per-week role offers meaningful frontline work helping people build confidence and wellbeing while strengthening communities.

You will develop partnerships with training providers, employers and community organisations, coordinate peer mentors, and deliver recovery and wellbeing activities across Essex, with a focus on inclusivity and impact.

Qualifications

• Be passionate about supporting people and communities, with a genuine commitment to social inclusion, recovery, and helping others achieve positive change.
• Thrive in a fast-paced and dynamic environment, adapting confidently to changing priorities and responding effectively when plans need to change at short notice.
• Have excellent communication and relationship-building skills, enabling you to engage with a wide range of individuals, partners, and community organisations.
• Be proactive, organised, and self-motivated, with the ability to manage a varied workload and work independently when needed.
• Enjoy developing innovative and inclusive opportunities that help people build confidence, skills, and connections within their communities.
• Be committed to collaborative working and passionate about creating opportunities that improve outcomes for individuals facing multiple and complex challenges.

Responsabilités

• Support, develop, and coordinate peer mentors and volunteers while leading recovery and wellbeing-focused activities across your allocated area of Essex.
• Build and maintain strong partnerships with local organisations and stakeholders to promote and strengthen the Futures Together service.
• Work closely with colleagues within the Criminal Justice team to provide effective support for individuals with complex needs.
• Design, deliver, and continuously improve recovery, wellbeing, and social inclusion programmes across South Essex.
• Maintain accurate client records and ensure service information is recorded effectively on relevant databases and systems.
• Identify opportunities to improve outcomes for service users through collaborative working and community engagement.

Connaissances

Communication skills

Relationship-building

Community engagement

Organised

Proactive

Independent working

Description du poste

Turn your passion for supporting people and strengthening communities into a rewarding career. We are seeking an enthusiastic and motivated Service Coordinator to work 22.5hours per week, leading the social inclusion delivery of our Futures TogetherSocial Inclusion service across South Essex.

Futures Together combines the specialist expertise of our well-established Criminal Justice and Social Inclusion teams at Phoenix Futures. As part of this integrated service, you will work alongside dedicated colleagues to provide practical support, build meaningful connections, and create opportunities that empower individuals and positively impact communities across Essex.

As a Service Coordinator, you will play a key role in helping people identify their strengths, build confidence, and progress towards their wellbeing, recovery and social inclusion goals. This is a varied and rewarding position where you'll deliver engaging groups, and activities, create inclusive learning opportunities, and see the positive impact of your work firsthand.

You will develop strong partnerships with training providers, employers, and community organisations across Essex, creating new opportunities that are informed by ongoing conversations and needs assessments with the people who access our services.

Working collaboratively with local communities, you will also develop and deliver responsive support programmes for a diverse range of people, including Gypsy, Roma and Traveller communities, carers and family members, and individuals experiencing active addiction.

This is a 22.5-hour-per-week role that offers the opportunity to work creatively, build meaningful community connections, and make a lasting difference in people's lives.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application process, please let us know and we will be happy to support you.

Key Responsibilities

As a Service Coordinator, you will:

• Support, develop, and coordinate peer mentors and volunteers while leading recovery and wellbeing-focused activities across your allocated area of Essex.
• Build and maintain strong partnerships with local organisations and stakeholders to promote and strengthen the Futures Together service.
• Work closely with colleagues within the Criminal Justice team to provide effective support for individuals with complex needs.
• Design, deliver, and continuously improve recovery, wellbeing, and social inclusion programmes across South Essex
• Maintain accurate client records and ensure service information is recorded effectively on relevant databases and systems.
• Identify opportunities to improve outcomes for service users through collaborative working and community engagement.

This is an exciting opportunity for someone who is passionate about empowering others, reducing social isolation, and helping people achieve positive and sustainable change.

About You

To be successful in this role, you will:

• Be passionate about supporting people and communities, with a genuine commitment to social inclusion, recovery, and helping others achieve positive change.
• Thrive in a fast-paced and dynamic environment, adapting confidently to changing priorities and responding effectively when plans need to change at short notice.
• Have excellent communication and relationship-building skills, enabling you to engage with a wide range of individuals, partners, and community organisations.
• Be proactive, organised, and self-motivated, with the ability to manage a varied workload and work independently when needed.
• Enjoy developing innovative and inclusive opportunities that help people build confidence, skills, and connections within their communities.
• Be committed to collaborative working and passionate about creating opportunities that improve outcomes for individuals facing multiple and complex challenges.

Your Rewards

When you join Phoenix Futures, you’ll become part of an organisation that values your wellbeing, supports your professional development, and invests in your future career.

In return for your commitment, we offer:

• A starting salary of £15,778 per annum for 22.5 hours per week (£26,298 full-time equivalent), with opportunities to progress through annual salary increments.
• A commitment to paying the Real Living Wage, accredited by the Living Wage Foundation.
• 25 days’ annual leave plus Bank Holidays, increasing with length of service to a maximum of 30 days.
• A generous pension scheme and life assurance cover.
• A season ticket loan scheme and a range of additional employee benefits.
• An occupational sick pay scheme.
• Eye care support and a variety of wellbeing initiatives throughout the year.
• Access to PXL, our learning and development platform, offering a wide range of training and career progression opportunities.
• A 24/7 Employee Assistance Programme, providing confidential wellbeing, financial, and practical support.
• The opportunity to work alongside a passionate, skilled, and supportive team dedicated to making a difference every day.
• A rewarding career where your contribution helps people achieve lasting recovery, improved wellbeing, and greater independence.

About Phoenix Futures

At Phoenix Futures, we are passionate about empowering people to overcome challenges, achieve their goals, and build brighter futures.

For over 60 years, we have been a trusted charity and leading provider of drug and alcohol treatment, recovery, and wellbeing services across the UK. We believe everyone deserves the opportunity to live a healthy, fulfilling, and purposeful life.

Working in partnership with individuals, families, communities, and other organisations, we support people to overcome barriers, build resilience, and create sustainable, positive change.

Our people are at the heart of everything we do. We are committed to fostering an inclusive workplace where everyone feels valued, respected, and able to be themselves. We actively welcome applications from people of all backgrounds, including those with lived experience, recognising the unique perspectives and strengths they bring to our work.

Please note: Applications will be reviewed on an ongoing basis, and we reserve the right to close this vacancy early if sufficient applications are received. We strongly encourage interested candidates to apply as soon as possible to avoid disappointmentt

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