Assessment and Admission Coordinator

Phoenix Futures; Yarnton; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Season ticket loan

Eye-care vouchers

Wellbeing talks and activities

Dedicated learning and development via

Job summary

Phoenix Futures is seeking an Assessment and Admission Coordinator for our women’s-only residential service in Oxfordshire. You will manage enquiries, carry out assessments and risk assessments, and support admissions decisions to help clients take their first steps to recovery.

You will build strong relationships with clients, referrers and external agencies, maintain accurate records, support reporting, and ensure safe, effective admissions processes within a compassionate team environment.

Qualifications

• Experience in substance use or related health/social care settings.
• Ability to carry out assessments and gather information.
• Understanding of complexities in drug and alcohol recovery.
• Strong communication and interpersonal skills.

Responsibilities

• Manage enquiries and referrals and conduct comprehensive assessments.
• Carry out risk assessments and support admissions decisions.
• Gather information and make informed placement recommendations.
• Maintain accurate records and admissions data for reporting.
• Support reporting requirements and ensure safe, efficient operations.

Skills

Assessment experience

Communication skills

Organisational skills

Relationship building

Microsoft Office proficiency

Tools

Microsoft Office

Electronic records systems

Job description

Assessment and Admission Coordinator

As an Assessment and Admission Coordinator, you will play a key role in helping people take the first step towards recovery. Working within a residential treatment setting, you will be responsible for managing enquiries and referrals, carrying out comprehensive assessments and risk assessments, and supporting individuals through the admissions process.

You will work closely with Residential Managers and external agencies to gather information, assess suitability for treatment and make recommendations on placement decisions. Building positive relationships with clients, referrers and stakeholders will be central to your role, ensuring people feel supported and engaged throughout their journey into our services.

You will also welcome new residents into the service, helping to ensure their arrival is positive and that their immediate needs are met. Alongside this, you will be responsible for maintaining accurate records, managing admissions data and supporting reporting requirements, helping the service operate safely, effectively and efficiently.

About You

You are passionate about supporting people to make positive changes in their lives and believe in empowering individuals to achieve their recovery goals. You thrive in a team environment, build positive relationships with ease and approach your work with professionalism, compassion and resilience.

Experience working within substance use services, health and social care, housing, criminal justice or a related support setting.

Ability to carry out assessments, gather information and make informed recommendations based on individual needs and risks.

An understanding of the complex issues presented by individuals within drug and alcohol recovery.

Strong communication and interpersonal skills, with the ability to build effective relationships with individuals, colleagues and external agencies.

Excellent organisational skills and attention to detail, with experience of maintaining accurate records and managing sensitive information.

Confidence using Microsoft Office applications and electronic recording systems.

Your Rewards

Starting salary of £27,000 (plus £2,000 per annum Market Supplement), with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £29,500 (inc. £2,000 Market Supplement).

25 days' annual leave plus Bank Holidays (increasing each year to a maximum of 30 days).

Opportunity for potential salary progression through appraisal.

Benefits including season ticket loan, pension scheme and life assurance.

Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities.

Continuous training and career development via PXL our dedicated learning management system.

Access to a 24/7 Employee Assistance programme including telephone and online access.

About Phoenix

Phoenix Futures Group is a charity with over 50 years' experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing. We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

This role will be working in a women's-only residential service specialising in providing safe therapeutic environments for those who have experienced multiple disadvantage and those who have experienced past trauma. Therefore there is an operational requirement for this role to be fulfilled by a female (determined compliant under ACAS guidelines for recruiting applicants with a protected characteristic to do a certain job).

Proud member of the Disability Confident employer scheme.

Company: Phoenix Futures Salary: from £27,000 a year Hours: Full-time Location: OX5 1PB Working pattern: On-site Job type: Permanent Posting date: 11 Nov 2026 Closing date: 27 Nov 2026