Service Coordination Team Lead – Installations

Southern; Poole; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Birthday off

Company pension

Private GP

Salary sacrifice scheme

Ongoing training

Yearly holiday increases

Company events

Job summary

Unique Fire and Security in Dorset is seeking an experienced Service Coordinator Team Leader to manage a team of field engineers from the office, coordinating diaries, workloads and daily schedules to keep jobs running on time.

You will work closely with the Service Manager, handle admin, worksheets, parts chasing and client liaison, enabling engineers to stay focused on the job. Excellent communication and leadership are essential, with a competitive salary and career growth opportunities.

Qualifications

• Proven experience in a coordination, administration or scheduling role.
• Experience supervising, leading or mentoring a small team.
• Strong organisational skills with multi-job prioritisation.
• Strong IT skills and CRM familiarity.
• Excellent written and verbal communication.
• Calm, proactive under pressure.
• Ability to motivate a team while managing own workload.

Responsibilities

• Lead and supervise a small team of engineers; provide coaching and performance management.
• Schedule engineer diaries via our CRM; allocate workload and raise invoices.
• Liaise with clients to confirm job details and manage expectations.
• Handle incoming calls with troubleshooting via knowledge base.
• Review worksheets and keep records up to date.
• Coordinate with suppliers for parts delivery.
• Identify process improvements for efficiency and compliance.

Skills

Coordination

Team leadership

Organisational skills

CRM software

Communication skills

Problem solving

Time management

Tools

CRM system

Office suite

Job description

Unique Fire and Security in Dorset is seeking an experienced Service Coordinator Team Leader to manage a team of field engineers from the office, coordinating diaries, workloads and daily schedules to keep jobs running on time.

You will work closely with the Service Manager, handle admin, worksheets, parts chasing and client liaison, enabling engineers to stay focused on the job. Excellent communication and leadership are essential, with a competitive salary and career growth opportunities.