Service Controller - Weston-super-Mare

Liebherr Great Britain; Weston-super-Mare; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Training and development

Job summary

Liebherr-Great Britain Ltd. is seeking a Service Controller for their Earth Moving After Sales Department in Weston.

The role centers on delivering exceptional customer service and coordinating repairs, parts and services with Field Service Engineers and internal teams, ensuring timely completion and invoicing. You will support the After Sales Manager, handle inbound calls, arrange parts/labour/resources, raise orders, and identify additional sales opportunities while maintaining accurate

Qualifications

• Experience in service-related activities within a similar industry.
• Ability to use own initiative.
• Able to work under pressure in a busy environment.
• Good communicator at all levels.

Responsibilities

• Assist the After Sales Manager to support the Service Department.
• Be the first point of contact for inbound service calls and enquiries.
• Coordinate parts, labour, tooling, and resources for service/repair work.
• Raise and process Sales Orders, Work Orders, Purchase Requests and Supplier Invoices.
• Close jobs promptly with clear cost justification and manage WIP for prompt invoicing.
• Liaise with customers to schedule jobs and communicate updates.

Skills

Customer service

Communication

Coordination

Job description

A vacancy has arisen within our Earth Moving After Sales Department based in Weston for a Service Controller.

This role plays a key part in the success of Liebherr-Great Britain Ltd's Earth Moving Technical Division by delivering exceptional customer service and providing effective support to our service operations. Working closely with customers, Field Service Engineers, and internal departments, you will ensure repairs, parts, and services are coordinated efficiently and completed in a timely manner.

Your Profile

• Assist the After Sales Manager in carrying out the duties required to support the Service Department and provide industry-leading customer service.
• Act as the first point of contact for inbound service calls and enquiries in a proactive, professional, and efficient manner, obtaining customer details, order numbers, and any required authorisations.
• Assist in coordinating parts, labour, tooling, and other resources required for the efficient completion of service and repair work.
• Raise and process Sales Orders, Work Orders, Purchase Requests, and Supplier Invoices for both internal departments and external customers.
• Close jobs in a timely manner, accurately justifying costs incurred to both internal and external customers, and effectively manage the depot's work in progress (WIP) to ensure prompt invoicing.
• Liaise with customers to schedule jobs through the Repairs mailbox and ensure all relevant information is communicated in a timely manner.
• Work collaboratively with Field Service Engineers, suppliers, and internal departments to support efficient operations and prepare estimates for additional work opportunities to generate sales.
• Support the preparation of estimates, quotations, and defect documentation for additional work requirements.
• Take ownership of supplier communications, including raising purchase orders and closing them upon receipt of goods.
• Identify and develop additional sales opportunities through customer service interactions.
• Maintain organised and accurate filing systems, ensuring all documentation is completed, updated, and stored promptly and efficiently.

Your Responsibilities

The successful candidate will require the following:

• Is able demonstrate competencies and skills for the role through service-related experience in a similar industry
• Ability to use own initiative
• Able to demonstrate ability to work effectively in a pressurised environment.
• Good communicator at all levels

What We Offer

• The opportunity to work with an industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development

One Passion. Many Opportunities.

The Company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.