Service Controller: Fleet Maintenance Planner

Coalesce Recruitment Limited; Aylesbury; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

20 days holiday

Bank holiday

Pension

Life assurance

Job summary

Coalesce Recruitment Limited is seeking a Service Controller for a nationwide service provider near Leighton Buzzard. The role involves taking pre-planned maintenance bookings, scheduling visits, and coordinating with engineers, with a salary of £28,000–£30,000 plus holidays, pension, and life assurance.

You will communicate with customers for follow-up visits, update the internal system, and drive cost-control and service-improvement initiatives. Monday–Friday, 40 hours, with standard breaks.

Qualifications

• Experience scheduling and planning maintenance work or service visits for engineers.
• Strong written and verbal communication.
• High attention to detail and accuracy in data input.

Responsibilities

• Take pre-planned maintenance bookings from customers and plan and schedule these.
• Speak to customers to arrange follow‑up visits and book them in.
• Interact with Service Engineers and process Engineer job sheets / work reports.
• Change the job status on the internal system and ensure all inputted data is accurate.
• Take ownership of service improvement initiatives and cost control.

Skills

Scheduling

Communication

Attention to detail

IT proficiency

Data entry

Tools

Office 365

Word

Excel

Job description

Coalesce Recruitment Limited is seeking a Service Controller for a nationwide service provider near Leighton Buzzard. The role involves taking pre-planned maintenance bookings, scheduling visits, and coordinating with engineers, with a salary of £28,000–£30,000 plus holidays, pension, and life assurance.

You will communicate with customers for follow-up visits, update the internal system, and drive cost-control and service-improvement initiatives. Monday–Friday, 40 hours, with standard breaks.