Vehicle Service Controller

GBR Recruitment Limited; Peterborough; On-site; GBP 26,000 - 36,000; Full time

Job summary

GBR Recruitment Ltd are seeking an experienced Vehicle Service Controller to join a busy vehicle servicing & maintenance team on a permanent basis in Peterborough. This role supports front-line service delivery and customer care within a specialist fleet environment.

Working Monday to Friday, 40 hours, initially in the office (5 days) then after probation 4 days in office and 1 day from home, offering hybrid flexibility.

Qualifications

• Experience in a service role booking vehicle services & maintenance.
• Experience booking engineers and scheduling their work.
• Experience with CRM and/or ERP systems.

Responsibilities

• Log maintenance requests and report breakdowns via calls and emails.
• Schedule day-to-day work for field service engineers.
• Book engineers and advise customers on likely timescales.
• Provide user-friendly explanations for technical queries.
• Prioritise and coordinate customer requests.
• Ensure delivery of SLAs and efficient completion of works.
• Raise pro-forma invoices and final invoices for completed works.
• Track service calls and parts orders; order and allocate parts.
• Chase outstanding parts/back orders.

Skills

Vehicle service bookings

Engineer scheduling

CRM/ERP systems

Tools

CRM software

ERP software

Job description

GBR Recruitment Ltd are delighted to be working exclusively with a leading specialist vehicle & specialist plant machinery business, recruiting for an experienced Vehicle Service Controller, to join their vehicle servicing & maintenance team, working on a busy service desk.

Working Monday to Friday over a 40 hour week, in a permanent capacity.

Initially 5 days working in the office, then after probation 4 days in the office & 1 day working from home.

Duties:

• Answer incoming customer calls & respond to customer emails, to log maintenance requests, report breakdowns or required maintenance works
• Responsible for scheduling the field service engineers' day to day work
• Booking service engineers to respond to customer calls, advising the customer on the likely timescales to complete the required works
• Offer advice for minor technical queries & explain technical situations with customers in a user-friendly manner
• Prioritise & coordinate customer requests.
• Maximising the use of the engineer's
• Ensure efficient delivery of SLA's, planned works & rework service jobs.
• Make outgoing calls to follow up on service & maintenance quotations, plus checking that the customer is satisfied with the customer service given by the office & the field service engineer
• Raise & issue pro-forma's, plus final invoices for completed works.
• Deal with the paperwork necessary for tracking service calls & any parts orders, ensuring that engineer's parts are correctly ordered & allocated.
• Chase up parts / components back orders for all outstanding jobs.

Ideal Attributes:

• Experience in a service role booking in vehicle services & maintenance
• Experience in booking in Engineers & scheduling their work
• Experience with CRM & / or ERP systems.

This role could suit someone working as a Workshop Controller, Service Supervisor, Fleet Controller, Atersales Coordinator, Transport Coordinator, Deport Service Coordinator, Workshop Service Coordinator, Vehicle Repair Coordinator, Vehicle Service Administrator or similar

The role is commutable from Peterborough, March, Chatteris, Holbeach, Huntingdon, Spalding, Sleaford, Oundle, Stamford, Grantham, Corby, Kettering, Rutland, St Neots, St Ives, Boston, Kings Lynn, Wisbech, Thrapston, Wellingborough, Rushden, Raunds & areas close to these

Interviews are to take place immediately