Vehicle Service Controller

GBR Recruitment Limited; Huntingdon; On-site; GBP 26,000 - 36,000; Full time

Job summary

GBR Recruitment Ltd is recruiting an experienced Vehicle Service Controller to join the vehicle servicing & maintenance team on a 40-hour week. Initially 5 days in the office, moving to 4 days in the office and 1 day from home after probation.

The role involves answering calls and emails, logging maintenance requests, scheduling engineers, advising on timescales, issuing pro-forma and final invoices, and ensuring timely delivery of SLAs.

Qualifications

• Experience in a service role booking in vehicle services & maintenance.
• Experience in booking in Engineers & scheduling their work.
• Experience with CRM &/or ERP systems.

Responsibilities

• Log maintenance requests and schedule field service engineers' day-to-day work.
• Book engineers and advise customers on timescales.
• Raise pro-forma invoices and final invoices for completed works.
• Track service calls, parts orders and SLA delivery.
• Follow up quotations and ensure customer satisfaction.

Skills

Vehicle service coordination

Scheduling

CRM/ERP experience

Customer service

Tools

CRM software

ERP systems

Job description

GBR Recruitment Ltd are delighted to be working exclusively with a leading specialist vehicle & specialist plant machinery business, recruiting for an experienced Vehicle Service Controller, to join their vehicle servicing & maintenance team, working on a busy service desk.

Working Monday to Friday over a 40 hour week, in a permanent capacity.

Initially 5 days working in the office, then after probation 4 days in the office & 1 day working from home.

Duties:

• Answer incoming customer calls & respond to customer emails, to log maintenance requests, report breakdowns or required maintenance works
• Responsible for scheduling the field service engineers' day to day work
• Booking service engineers to respond to customer calls, advising the customer on the likely timescales to complete the required works
• Offer advice for minor technical queries & explain technical situations with customers in a user-friendly manner
• Prioritise & coordinate customer requests.
• Maximising the use of the engineer's
• Ensure efficient delivery of SLA's, planned works & rework service jobs.
• Make outgoing calls to follow up on service & maintenance quotations, plus checking that the customer is satisfied with the customer service given by the office & the field service engineer
• Raise & issue pro-forma's, plus final invoices for completed works.
• Deal with the paperwork necessary for tracking service calls & any parts orders, ensuring that engineer's parts are correctly ordered & allocated.
• Chase up parts / components back orders for all outstanding jobs.

Ideal Attributes:

• Experience in a service role booking in vehicle services & maintenance
• Experience in booking in Engineers & scheduling their work
• Experience with CRM & / or ERP systems.

This role could suit someone working as a Workshop Controller, Service Supervisor, Fleet Controller, Atersales Coordinator, Transport Coordinator, Deport Service Coordinator, Workshop Service Coordinator, Vehicle Repair Coordinator, Vehicle Service Administrator or similar

The role is commutable from Peterborough, March, Chatteris, Holbeach, Huntingdon, Spalding, Sleaford, Oundle, Stamford, Grantham, Corby, Kettering, Rutland, St Neots, St Ives, Boston, Kings Lynn, Wisbech, Thrapston, Wellingborough, Rushden, Raunds & areas close to these

Interviews are to take place immediately