Customer Support Specialist

Jobtailor; Reading; On-site; GBP 30,000 - 42,000; Full time

Job summary

Jobtailor in Reading, United Kingdom, is seeking a detail-oriented Customer Support / Inside Sales professional to enhance customer relations and support Regional Sales Managers. You will enter orders via ERP, prepare quotes, and resolve service issues, coordinating with production to meet timelines.

You will collaborate across departments, create material lists, and assist with BOM changes, owner’s manuals, and customer submittals. Strong communication and ERP skills are essential.

Qualifications

• Bachelor’s degree or 1–3 years in a customer service, inside sales, or other service-related role and a high school diploma
• Experience with Microsoft Office Suite required
• Proven ability to learn and apply the knowledge gained
• Prior experience using an ERP system a plus
• Knowledge of principles and processes for providing customer service
• Attention to detail
• Good working knowledge of word processing, spreadsheet programs, managing files and records, and other office procedures
• Active listening skills
• Time management skills and ability to meet deadlines
• Service orientation
• Critical thinking skills
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain interpersonal relationships
• Ability to learn and understand the technical aspect of manufactured products
• Work performed in office setting
• Ability to sit for prolonged periods of time

Responsibilities

• Develop good customer relations and provide support to Regional Sales Managers and assigned independent sales representatives
• Work with internal departments in a team-based environment to ensure customer needs are met
• Enter orders received via email using the ERP system
• Prepare quotes or assist independent sales representatives with quote preparation using the ERP system
• Resolve customer service issues, including tracking orders, confirming ship dates, issuing returns, coordinating with production, and informing customers of delays
• Provide technical product assistance with support from a Senior Customer Support Specialist
• Create material lists from specification drawings
• Recommend changes to bills of materials
• Complete owner’s manuals and customer submittals

Skills

Customer Service

ERP Proficiency

Order Management

Quote Preparation

Material Lists

Tech Product Help

Attention to Detail

Time Management

Active Listening

Interpersonal Skills

Education

Bachelor’s Degree

Tools

ERP System

Microsoft Office

Job description

• Develop good customer relations and provide support to Regional Sales Managers and assigned independent sales representatives
• Work with internal departments in a team‑based environment to ensure customer needs are met
• Enter orders received via email using the ERP system
• Prepare quotes or assist independent sales representatives with quote preparation using the ERP system
• Resolve customer service issues, including tracking orders, confirming ship dates, issuing returns, coordinating with production, and informing customers of delays
• Provide technical product assistance with support from a Senior Customer Support Specialist
• Create material lists from specification drawings
• Recommend changes to bills of materials
• Complete owner’s manuals and customer submittals

Requirements

• Bachelor’s degree required; or one to three years of experience in a customer service, inside sales, or other service-related role and a high school diploma
• Experience with Microsoft Office Suite required
• Proven ability to learn and apply the knowledge gained
• Prior experience using an ERP system a plus
• Knowledge of principles and processes for providing customer service
• Attention to detail
• Good working knowledge of word processing, spreadsheet programs, managing files and records, and other office procedures
• Active listening skills
• Time management skills and ability to meet deadlines
• Service orientation
• Critical thinking skills
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain interpersonal relationships
• Ability to learn and understand the technical aspect of manufactured products
• Work performed in office setting
• Ability to sit for prolonged periods of time

Core Competencies

Demonstrates strong customer service skills, effective communication, and the ability to work collaboratively in a team environment. Proficient in using ERP systems and Microsoft Office Suite to manage orders, prepare quotes, and resolve customer issues.

Highest-signal resume keywords

• Customer Service Experience
• ERP System Proficiency
• Microsoft Office Suite
• Attention to Detail
• Effective Communication

ATS Optimization Keywords

Hard Skills

• ERP System
• Order Management
• Quote Preparation
• Material List Creation
• Technical Product Assistance

Soft Skills

• Active Listening
• Time Management
• Service Orientation
• Critical Thinking
• Interpersonal Relationship Building

Certifications & Qualifications

• Bachelor’s Degree

Industry Keywords

• Customer Relations
• Sales Support
• Office Procedures
• Service-Related Role

Tools & Technologies

• Microsoft Office Suite