Service Controller

Unify; Weston-super-Mare; On-site; GBP 30,600 - 37,400; Full time

Benefits offered by this job

Enhanced annual leave

Workplace pension

Wellbeing support

Refer-a-friend scheme

Discounted retail and gift card scheme

Paid volunteering days

Additional paid leave for volunteering

Eye care vouchers

Living Wage Accredited Employer

Job summary

Unify is recruiting a Workshop Controller in Weston Super Mare to lead workshop activity and coordinate maintenance responses for a plant hire fleet. You will oversee technicians, manage servicing schedules and liaise with external engineers to ensure first-time fixes where possible.

The role is permanent, office-based with a 42.5-hour week, Monday to Friday. The salary is up to £34,000 depending on experience, with benefits tied to an established employer support program.

Qualifications

• Proven experience in a Service Coordination, Customer Service, Service Advisor or Workshop Support role preferably within construction plant or similar fast-paced environment.
• Excellent organisational skills with the ability to juggle competing priorities and stay calm under pressure.
• Confident and clear communicator, both on calls and via email.
• Competency in Microsoft Office and familiarity with digital maintenance or asset tracking tools.

Responsibilities

• Take charge of allocating maintenance tasks to technicians, ensuring they are equipped with tools, parts and information for top-quality fixes on the first attempt.
• Oversee external engineers and service providers, including handling purchase orders and processing invoices.
• Plan and schedule regular servicing and compliance inspections to minimise unplanned downtime and keep operations smooth.
• Collaborate with the equipment hire team to manage fleet availability and arrange backup machinery when required.
• Investigate and process damage-related repairs, identify chargeable issues, source parts, and issue invoices.
• Maintain accurate logs for repairs, servicing history, stock levels and maintenance schedules.

Skills

Service coordination

Customer service

Communication

Organisation

Tools

MS Office

Asset tracking software

Job description

Job Title: Workshop Controller

Location: Weston Super Mare (Office Based)

Salary: Up to £34,000 (DOE)

Job Type: Permanent, Monday - Friday, 42.5hours pw

Overview

Unify are thrilled to be recruiting for a Workshop Controller to join an established Plant Hire company focusing on the construction sector who are based in Weston Super Mare.

You'll be the main point of contact for all workshop activity, coordinating and planning responses to breakdowns, servicing and routine maintenance. This is an excellent opportunity to join a company that is committed to employee development, offering ongoing training, career progression and long-term career opportunities.

What's on Offer

• Enhanced annual leave, increasing with length of service
• Workplace pension scheme
• Wellbeing support
• Refer-a-friend scheme
• Discounted retail and gift card scheme
• Paid volunteering days to support charities and community initiatives
• Additional paid leave for eligible Government-supported volunteering roles (e.g. Reservists)
• Eye care vouchers and annual flu vaccination vouchers
• Living Wage Accredited Employer

Responsibilities

• Take charge of allocating maintenance tasks to technicians, ensuring they are fully equipped with the right tools, parts and information to deliver top-quality fixes on the first attempt.
• Oversee the involvement of external engineers and service providers, including handling purchase orders and processing invoices.
• Plan and schedule regular servicing and compliance inspections to minimise unplanned downtime and keep everything operating smoothly.
• Collaborate closely with the equipment hire team to manage fleet availability and arrange backup machinery when required.
• Investigate and process damage-related repairs, including identifying chargeable issues, sourcing replacement components, and issuing invoices accordingly.
• Maintain accurate and up-to-date logs for repairs, servicing history, stock levels, and maintenance schedules.

What do I need

• Proven experience in a Service Coordination, Customer Service, Service Advisor or Workshop Support role preferably within construction plant, car dealership, equipment hires or a similarly fast-paced environment.
• Excellent organisational skills with the ability to juggle competing priorities and stay calm under pressure.
• Confident and clear communicator, both on calls and via email.
• Competency in Microsoft Office and familiarity with digital maintenance or asset tracking tools