Contract Manager

Briggs Equipment; Cannock; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Career progression opportunities

25 days annual leave

Pension scheme

Profit Share

Paycare and eyecare

Staff discounts

Job summary

Briggs Equipment is seeking a proactive Contract Manager to strengthen customer partnerships and drive contract performance on a National Coverage basis. You will minimise operational risk, maximise profitability and ensure delivery of SLAs.

You will lead on safety compliance, build strong stakeholder relationships, review NPS feedback and drive data-driven improvements using BE Portal, Power BI and CPO. A commercial mindset and customer-centric approach are essential.

Qualifications

• Proven experience in a Contract Management role.
• Ability to prioritise effectively and adapt to changing deadlines and business demands.
• Strong customer service skills, with experience managing both internal and external stakeholders.
• Confidence presenting information and communicating with a wide range of audiences.
• Advanced IT skills, including Microsoft Excel, Word, and PowerPoint, and the ability to learn business systems.
• Excellent telephone and communication skills.
• Strong organisational skills with a structured, proactive and self-motivated approach.
• Ability to build relationships and influence stakeholders at all levels of the organisation.
• Demonstrable knowledge of Material Handling Equipment (MHE) and various contract types.

Responsibilities

• Identifying and addressing safety concerns for Briggs Equipment and customers, escalating issues to ensure timely resolution.
• Ensuring compliance with LOLER and PUWER regulations and recommending VOR status where inspections are overdue.
• Promoting and embedding our Safety First culture and adopting best practices to reduce risk.
• Acting as the primary Contract Manager for customers within your designated area and supporting local sites as required.
• Planning, documenting and distributing action-focused contract review minutes within three working days.
• Building and maintaining strong relationships with customers and internal stakeholders to ensure business continuity.
• Reviewing and analysing NPS feedback to identify trends and improvements in the customer experience.
• Monitoring contract performance and profitability using systems such as BE Portal, Power BI and CPO.
• Identifying and recovering additional contractual costs and suggesting appropriate resolutions.
• Recognising commercial growth opportunities and sharing these with relevant stakeholders.
• Working with Credit Control, Service Teams and other departments to support debt recovery activities.
• Identifying opportunities to improve processes, increase efficiency and strengthen cross-functional collaboration.
• Driving internal teams to deliver exceptional customer service and operational excellence.

Skills

Contract Management

Customer relationship

Stakeholder management

Presentation skills

IT literacy

Telephone/communication

Organisation

Relationship building

MHE knowledge

Job description

The Opportunity: Contract Manager

Contract: 12-Month Fixed Term Contract (FTC)
Location: National Coverage

Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. We are looking for a customer-focused and commercially minded Contract Manager to strengthen customer partnerships, drive operational excellence, and maximise contract performance.

Even if you do not meet every requirement listed below, we encourage you to apply. We value potential, transferable skills, and the diverse perspectives that individuals bring to our business.

The Impact you will have:

As a Contract Manager, you will play a pivotal role in enhancing relationships between Briggs Equipment and our customers. You will be responsible for minimising operational risk, maximising profitability, and ensuring the successful delivery of contractual obligations and service level agreements (SLAs).

Your responsibilities will include:

• Identifying and addressing safety concerns for both Briggs Equipment and our customers, escalating issues where necessary to ensure timely resolution.
• Ensuring compliance with LOLER and PUWER regulations and recommending VOR (Vehicle Off Road) status where equipment inspections are overdue.
• Promoting and embedding our Safety First culture, adopting best practices to reduce risk for employees, customers, and third parties.
• Acting as the primary Contract Manager for customers within your designated area, while supporting local sites as required.
• Planning, documenting, and distributing action-focused contract review minutes within three working days.
• Building and maintaining strong, long-term relationships with customers and internal stakeholders to ensure business continuity and service excellence.
• Reviewing and analysing NPS feedback to identify trends, implement improvements, and enhance the customer experience.
• Monitoring contract performance and profitability using systems such as BE Portal, Power BI, and CPO.
• Identifying and recovering additional contractual costs, including damage charges and excess usage, while recommending appropriate resolutions.
• Recognising commercial growth opportunities and sharing these with the relevant stakeholders.
• Working collaboratively with Credit Control, Service Teams, and other departments to support debt recovery activities.
• Identifying opportunities to improve processes, increase efficiency, and strengthen cross-functional collaboration.
• Driving internal teams to deliver exceptional customer service, consistently striving for customer satisfaction and operational excellence.

What will help you to excel in this role:

We are looking for someone who can combine strong customer relationship management with commercial awareness and operational focus.

You will ideally have:

• Proven experience in a Contract Management role.
• The ability to prioritise effectively and adapt to changing deadlines and business demands.
• Strong customer service skills, with experience managing both internal and external stakeholders.
• Confidence presenting information and communicating with a wide range of audiences.
• Advanced IT skills, including experience with Microsoft Excel, Word, and PowerPoint, alongside the ability to learn and navigate business systems.
• Excellent telephone and communication skills.
• Strong organisational skills with a structured, proactive, and self-motivated approach.
• The ability to build relationships and influence stakeholders at all levels of an organisation.
• Demonstrable knowledge of Material Handling Equipment (MHE) and various contract types.

What you can expect from us:

In return, we offer a rewarding package and opportunities for professional development, including:

• Competitive salary (negotiable depending on experience).
• Ongoing development and career progression opportunities.
• 25 days' annual leave, with the option to purchase up to 3 additional days (subject to terms and conditions).
• Contributory pension scheme with employer contributions of up to 6%.
• Profit Share bonus linked to business performance.
• Paycare and eyecare healthcare schemes.
• Access to a range of high street discounts and employee benefits.

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met