Service Contract Sales Co-coordinator

Grupo Orona; Glasgow; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Uncapped commission

25–30 days holiday

Pension scheme

Life Insurance

Medical cash back

Eye care vouchers

Long service awards

Recruitment referrals

Training & development

Job summary

ORONA, a global leader in lift systems, seeks a Service Contract Sales Coordinator to identify, prepare and issue maintenance and service contracts. The role focuses on generating new enquiries through online portals, assessing client requirements, and delivering compliant, bespoke tender submissions.

The successful candidate will manage contract data in CRM/ERP, coordinate with engineers for site audits, and ensure smooth handover of contracts to operations and maintenance teams, with a focus

Responsibilities

• Monitor online procurement portals daily to identify lift service opportunities.
• Qualify incoming leads and market intelligence for project viability.
• Maintain a pipeline of contract opportunities and follow up on expiring agreements.
• Assess client requirements to determine appropriate service levels (basic, comprehensive, bespoke).
• Estimate contract costs based on lift types, usage, age and pricing structures.
• Prepare bespoke documentation for corporate clients and public sector bodies.
• Draft professional proposals and quotations outlining scope, timing and pricing.
• Input and maintain contract data in CRM/ERP systems.
• Coordinate with engineers and surveyors for site audits before finalising contracts.
• Ensure smooth handover of won contracts to operations and maintenance teams with clear SLAs.

Job description

At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernization of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.

The Role

The Service Contract Sales Coordinator will be responsible for identifying, preparing, and issuing maintenance and service contracts for lift (elevator) systems. This role involves driving growth by proactively generating new sales enquiries through online portals and other lead-generation sources. The successful candidate will assess client requirements, prepare competitive tender submissions, and accurately complete both internal and client-bespoke documentation

Key Responsibilities

• Monitor online procurement portals daily, including public tender boards, construction networks, and facilities management platforms, to identify new lift service opportunities.
• Qualify incoming leads and market intelligence to assess project suitability and commercial viability.
• Maintain a pipeline of active contract opportunities and follow up on expiring client agreements.
• Assess client requirements from tender documents, specifications, and asset lists to determine the appropriate service level, such as basic, comprehensive, or bespoke frameworks.
• Estimate contract costs based on lift types, usage, age, and company pricing structures.
• Complete bespoke documentation required by corporate clients and public sector bodies, ensuring strict adherence to compliance and formatting requirements.
• Draft professional proposals and formal quotations clearly outlining the scope of work, response times, and pricing.
• Input and maintain accurate contract data within internal CRM and ERP systems.
• Coordinate with engineers and surveyor teams when technical site audits are required before finalising a contract.
• Ensure a smooth handover of won contracts to the operations and maintenance teams, clearly communicating all service level agreements (SLAs).

Why Join ORONA?

We offer more than just a job — we offer long‑term career development within a stable and growing company.

What We Offer:

Attractive Salary: Competitive pay that reflects your skills and experience

Commission scheme -Uncapped

Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays

Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us

Peace of Mind: Life Insurance to support you and your loved ones

Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services

Family-Friendly Benefits: Enhanced leave for family-related events and emergencies

Support When You Need It: Employee Assistance Program offering confidential support for personal or work-related challenges

Eye Care: Eyecare vouchers to help keep your vision sharp

Recognition for Longevity: Long Service Awards to celebrate your milestones with us

Referral Rewards: Earn a Recruitment Referral Fee for helping us find top talent

Continuous Growth: Ongoing Training & Development opportunities to support your career journey

Join ORONA and be part of a company moving the world safely and efficiently every day.