Service Contract Sales Co-coordinator

Orona UK; Glasgow; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Attractive Salary

Commission scheme - Uncapped

25 days holiday increasing to 30 with

8 public holidays

Pension scheme

Life Insurance

Medical Cash Back Plan

Eye care vouchers

Long service awards

Recruitment referral rewards

Ongoing training and development

Job summary

Orona UK is recruiting a Service Contract Sales Coordinator to drive maintenance and service contract opportunities for lift systems. You will assess client requirements, prepare tenders, and complete client documentation, coordinating with engineers for site audits and ensuring smooth handover to operations.

Ideal candidates will have experience in the lift industry, tender administration, and strong digital literacy, with proficiency in CRM and MS Office.

Qualifications

• Experience in lift/elevator industry or building facilities management.
• Experience in contract or tender administration.
• Proficient with online procurement portals and CRM systems.
• Strong attention to detail and accuracy.

Responsibilities

• Monitor online procurement portals daily to identify new lift service opportunities.
• Qualify leads and assess project viability for tenders.
• Maintain a pipeline of contract opportunities and follow up on expiring agreements.
• Assess requirements to determine appropriate service levels and estimate contract costs.
• Draft proposals and quotations with clear scope, SLAs, and pricing.
• Input and maintain contract data in CRM/ERP systems.
• Coordinate with engineers and surveyors for site audits before finalising contracts.
• Handover won contracts to operations and maintenance teams.

Skills

Industry experience

Tender administration

Digital literacy

Attention to detail

Tools

CRM databases

Microsoft Office

Excel

Word

Job description

• Location: Glasgow (United Kingdom)
• Contract: Permanent
• Working day: Full time
• Sector: Engineering and automotive
• Vacancies: 1
• Discipline: Engineering
• Work modality: On site

Orona UK

Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments.

Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, and optimises traffic management, available space, and travel comfort.

Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world.

Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full time employees make up the UK team, providing a wealth of skill, knowledge and local market experience.

1 out of every 10 new lifts in Europe is an Orona lift

100 countries have Orona products installed

300,000 lifts worldwide with Orona technology

25,000,000 We bring more than 25 million people every day to their destination

Number 1 in production capacity in Europe for complete lifts

1st company in the sector worldwide certified in Ecodesign - ISO 14006.

More information at www.orona.co.uk

Job Description

At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernization of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.

The Role

The Service Contract Sales Coordinator will be responsible for identifying, preparing, and issuing maintenance and service contracts for lift (elevator) systems. This role involves driving growth by proactively generating new sales enquiries through online portals and other lead-generation sources. The successful candidate will assess client requirements, prepare competitive tender submissions, and accurately complete both internal and client‑bespoke documentation

Key Responsibilities

• Monitor online procurement portals daily, including public tender boards, construction networks, and facilities management platforms, to identify new lift service opportunities.
• Qualify incoming leads and market intelligence to assess project suitability and commercial viability.
• Maintain a pipeline of active contract opportunities and follow up on expiring client agreements.
• Assess client requirements from tender documents, specifications, and asset lists to determine the appropriate service level, such as basic, comprehensive, or bespoke frameworks.
• Estimate contract costs based on lift types, usage, age, and company pricing structures.
• Complete bespoke documentation required by corporate clients and public sector bodies, ensuring strict adherence to compliance and formatting requirements.
• Draft professional proposals and formal quotations clearly outlining the scope of work, response times, and pricing.
• Input and maintain accurate contract data within internal CRM and ERP systems.
• Coordinate with engineers and surveyor teams when technical site audits are required before finalising a contract.
• Ensure a smooth handover of won contracts to the operations and maintenance teams, clearly communicating all service level agreements (SLAs).

Why Join ORONA?

We offer more than just a job — we offer long‑term career development within a stable and growing company.

What We Offer

• Attractive Salary : Competitive pay that reflects your skills and experience
• Commission scheme - Uncapped
• Generous Holiday Allowance : Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays
• Secure Future : Benefit from a pension scheme with increasing company contributions as you grow with us
• Peace of Mind : Life Insurance to support you and your loved ones
• Health & Wellbeing : Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
• Family-Friendly Benefits : Enhanced leave for family-related events and emergencies
• Support When You Need It : Employee Assistance Program offering confidential support for personal or work‑related challenges
• Eye Care : Eyecare vouchers to help keep your vision sharp
• Recognition for Longevity : Long Service Awards to celebrate your milestones with us
• Referral Rewards : Earn a Recruitment Referral Fee for helping us find top talent
• Continuous Growth : Ongoing Training & Development opportunities to support your career journey

Join ORONA and be part of a company moving the world safely and efficiently every day.

What We're Looking For

• Industry Experience: Previous experience working within the lift/elevator industry, construction, or building facilities management sector is highly preferred.
• Contract/Tender Administration: Proven experience in preparing formal quotes, managing bid submissions, or handling service contracts.
• Digital Literacy: Strong proficiency in navigating online procurement portals, CRM databases, and Microsoft Office (particularly Excel and Word).
• Attention to Detail: Exceptional precision when reading client specifications and completing complex legal or commercial documentation.