Service Contract Sales Co-coordinator

Orona Group; Glasgow; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Attractive salary

Commission uncapped

25 days holiday

Pension scheme

Life Insurance

Health & Wellbeing plan

Eye care vouchers

Employee assistance program

Long service awards

Referral rewards

Continuous training and development

Job summary

Orona is seeking a Service Contract Sales Coordinator to identify, prepare, and issue maintenance and service contracts for lift systems. You will drive growth by generating new sales enquiries through online portals and other sources, assess client requirements, and prepare competitive tender submissions.

Responsibilities include monitoring portals, qualifying leads, maintaining opportunity pipelines, and drafting professional proposals.

Qualifications

• Experience in lift/elevator industry, construction, or facilities management.
• Proven track record in preparing quotes, managing bid submissions or service contracts.
• Proficient with online procurement portals, CRM databases and MS Office tools.

Responsibilities

• Identify new lift service opportunities via online portals and tender boards.
• Qualify leads and assess project viability using market intelligence.
• Maintain and follow up a contract opportunity pipeline.
• Assess client requirements to define service level (basic, comprehensive, bespoke).
• Estimate contract costs based on lift types and usage.
• Complete bespoke documentation for corporate clients and public bodies.
• Draft proposals and formal quotations with scope, SLA, and pricing.
• Maintain contract data in CRM/ERP systems accurately.
• Coordinate with engineers/surveyors for site audits before finalising a contract.
• Ensure smooth handover of won contracts to operations and maintenance teams.

Skills

Industry experience

Tender submissions

Lead generation

CRM usage

Excel

MS Word

Tools

CRM software

Excel

MS Word

Job description

Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments.

Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, and optimises traffic management, available space, and travel comfort.

Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world.

Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full time employees make up the UK team, providing a wealth of skill, knowledge and local market experience.

1 out of every 10 new lifts in Europe is an Orona lift

100 countries have Orona products installed

300,000 lifts worldwide with Orona technology

25,000,000 We bring more than 25 million people every day to their destination

Number 1 in production capacity in Europe for complete lifts

1st company in the sector worldwide certified in Ecodesign - ISO 14006.

More information at www.orona.co.uk

At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernization of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.

The Role

The Service Contract Sales Coordinator will be responsible for identifying, preparing, and issuing maintenance and service contracts for lift (elevator) systems. This role involves driving growth by proactively generating new sales enquiries through online portals and other lead-generation sources. The successful candidate will assess client requirements, prepare competitive tender submissions, and accurately complete both internal and client-bespoke documentation

Key Responsibilities

• Monitor online procurement portals daily, including public tender boards, construction networks, and facilities management platforms, to identify new lift service opportunities.
• Qualify incoming leads and market intelligence to assess project suitability and commercial viability.
• Maintain a pipeline of active contract opportunities and follow up on expiring client agreements.
• Assess client requirements from tender documents, specifications, and asset lists to determine the appropriate service level, such as basic, comprehensive, or bespoke frameworks.
• Estimate contract costs based on lift types, usage, age, and company pricing structures.
• Complete bespoke documentation required by corporate clients and public sector bodies, ensuring strict adherence to compliance and formatting requirements.
• Draft professional proposals and formal quotations clearly outlining the scope of work, response times, and pricing.
• Input and maintain accurate contract data within internal CRM and ERP systems.
• Coordinate with engineers and surveyor teams when technical site audits are required before finalising a contract.
• Ensure a smooth handover of won contracts to the operations and maintenance teams, clearly communicating all service level agreements (SLAs).

Why Join ORONA?

We offer more than just a job — we offer long-term career development within a stable and growing company.

What We Offer

• Attractive Salary : Competitive pay that reflects your skills and experience
• Commission scheme - Uncapped
• Generous Holiday Allowance : Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays
• Secure Future : Benefit from a pension scheme with increasing company contributions as you grow with us
• Peace of Mind : Life Insurance to support you and your loved ones
• Health & Wellbeing : Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
• Family-Friendly Benefits : Enhanced leave for family-related events and emergencies
• Support When You Need It : Employee Assistance Program offering confidential support for personal or work-related challenges
• Eye Care : Eyecare vouchers to help keep your vision sharp
• Recognition for Longevity : Long Service Awards to celebrate your milestones with us
• Referral Rewards : Earn a Recruitment Referral Fee for helping us find top talent
• Continuous Growth : Ongoing Training & Development opportunities to support your career journey

Join ORONA and be part of a company moving the world safely and efficiently every day.

What We're Looking For

• Industry Experience: Previous experience working within the lift/elevator industry, construction, or building facilities management sector is highly preferred.
• Contract/Tender Administration: Proven experience in preparing formal quotes, managing bid submissions, or handling service contracts.
• Digital Literacy: Strong proficiency in navigating online procurement portals, CRM databases, and Microsoft Office (particularly Excel and Word).
• Attention to Detail: Exceptional precision when reading client specifications and completing complex legal or commercial documentation.