Service Co-ordinator

Rapiscan Systems, Inc.; Salfords; On-site; GBP 42,000 - 64,000; Full time

Job summary

Rapiscan Systems, Inc. is seeking an Office-based Service Coordinator in the UK with planned overseas travel. The role focuses on coordinating field service, installations, and ERP processes across EMEA, ensuring end-to-end support from sales booking to invoicing and service delivery.

Key responsibilities include managing ERP transactions, liaising with distributors, and maintaining documentation while supporting KPI targets and continuous improvement initiatives.

Qualifications

• ERP knowledge with D365 preferable.
• Experience with Microsoft CRM.
• Field service coordination experience is a plus.
• Ability to prioritise multiple tasks in a busy environment.
• Team player who communicates effectively.
• Adaptable to changing priorities and customer needs.
• Ability to manage escalations professionally.

Responsibilities

• Handle field service allocations and booking planned maintenance for contracted customers.
• Coordinate new installations in EMEA service from Sales booking to invoicing.
• Support information flow from out-of-hours call centre where applicable.
• Liaise with field service, account managers, contract manager, supply chain and tech support.
• Coordinate with overseas distributors on ad-hoc and planned works; manage paperwork.
• Chase open quote opportunities and enter bookings into D365.
• Post service orders to reflect costs and inventory locations.
• Ensure all field service transactions are tracked in ERP including orders, inventory and RMA processing.
• Cover service coordinator tasks during absence or sickness; keep docs updated.
• Maintain service KPI's in line with targets; generate reports for senior management.

Skills

D365 ERP

Microsoft CRM

Field Service Co-ordination

Task prioritisation

Team player

Adaptive to change

Customer escalations

Job description

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Role Overview

Office based role with planned UK & overseas travel as and when required.

Responsibilities

• Ongoing tasks within the ERP on a daily basis include field service allocation, booking planned maintenance for contracted customers, issuing service quotations and raising new service orders
• Responsible for coordinating new installations (non-project related) in EMEA service, ensure end to end support and full ownership from new Sales booking to customer invoicing/handover to Service delivery
• Support information flow from external out of hours call centre where applicable, including handover from overnight shift
• Regular communications with key service stakeholders - field service, key account manager, contract manager, supply chain, tech support, partner manager to ensure consistent approach (EMEA wide)
• Liaising with overseas distributors on ad-hoc and planned works, creating purchase orders for their support and ensure paperwork is completed in a timely manner
• Chasing down open quote opportunities and entering bookings into D365.
• Posting service orders in a timely manner to ensure costs and inventory is consumed where relevant
• Accountable for all field service jobs being closed and paperwork completed in the ERP, including posting off service orders to their correct cost & inventory locations
• Ensure all service transactions are being driven through the ERP database for tracking including raising new service orders, inventory and RMA processing
• Cover service coordinator resource on day to day tasks during absence/sickness
• Responsible for general Service Administration process; ensuring the team keeping D365 and all online and offline reference documentation up to date and as accurate as possible; ensuring timely communication of changes both externally and internally. Also to further develop scalable systems and processes to take the business forward.
• Maintain service KPI's in line with targets set by service management
• Generate and provide reports to senior management if required.
• Actively support a culture of continuous development.
• Support service Management with initiatives as required and any other requirements set by Senior Management.

Qualifications

• ERP Knowledge – D365 preferable
• Microsoft CRM
• Field Service Co-ordination preferable
• prioritising Job Tasks
• Team player
• Working in busy and changeable task driven environment
• Adaptable to cope with Customer escalations

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.