Field Services Engineer

Rapiscan Systems; Wales; On-site; GBP 35,000 - 55,000; Full time

Job summary

A global leader in detection technology is seeking a Field Service Engineer based in the United Kingdom. This full-time role involves installation, maintenance, and troubleshooting of advanced cargo vehicle inspection systems. The ideal candidate possesses a recognized engineering qualification and experience in high-security environments. The position requires significant travel, approximately 90%, to various locations. Competitive remuneration is offered for challenging environments.

Qualifications

• Strong understanding of hydraulic, electrical, and electromechanical systems.
• Knowledge of IT networking (CCNP or equivalent preferred).
• Experience with integrated systems including PLCs, high-voltage systems, and/or radar.

Responsibilities

• Conduct maintenance, repairs, and overhauls on CVI and RTT X‑ray scanning systems.
• Diagnose and resolve faults across mechanical, electrical, hydraulic, and software components.
• Provide third-line technical support to site engineers.

Skills

Technical support

Troubleshooting

Electrical systems

Hydraulic systems

IT networking

Education

Recognised engineering qualification (BTEC, City & Guilds, HNC or equivalent)

Job description

Rapiscan Systems is a global leader in detection technology, delivering cutting‑edge cargo and vehicle inspection solutions for ports, borders, military installations, high‑security facilities, and checkpoints. Our systems play a vital role in helping governments and organisations combat terrorism, drug trafficking, illegal immigration, and trade fraud.

We offer a wide range of scanning configurations using low‑, medium‑, and high‑energy X‑ray technologies—often in combination to meet diverse security needs. Our commitment to innovation, imaging excellence, and reliability ensures our customers can detect threats and contraband with confidence.

About the Role

We are looking for a skilled Field Service Engineer to support our Cargo Vehicle Inspection (CVI) and RTT X‑ray Scanning systems across South West regions.

This is a hands‑on, customer‑facing role that involves installation, maintenance, troubleshooting, and repair of complex detection systems. You will serve as a technical expert and liaison, ensuring optimal system performance and customer satisfaction.

Key Responsibilities

• Conduct maintenance, repairs, and overhauls on CVI and RTT X‑ray scanning systems.
• Diagnose and resolve faults across mechanical, electrical, hydraulic, and software components.
• Provide third‑line technical support to site engineers, distributors, and customer representatives.
• Support defect liability and post‑acceptance phases for mobile and airport cargo equipment.
• Participate in the installation of static, gantry, and portal systems as part of a project team.
• Travel nationally and internationally up to 90% of the time, including to challenging environments (with appropriate remuneration).
• Complete service documentation, engineering change requests, and maintain accurate records in internal databases.

What We’re Looking For

• Recognised engineering qualification (BTEC, City & Guilds, HNC or equivalent).
• Strong understanding of hydraulic, electrical, and electromechanical systems.
• Knowledge of IT networking (CCNP or equivalent preferred).
• Experience with integrated systems including PLCs, high‑voltage systems, and/or radar.
• Flexibility to travel globally, often at short notice.
• Previous experience in a similar field‑based engineering role, particularly in international or high‑security environments, is highly desirable.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Engineering and Customer Service

Industries

• Security and Investigations