EMEA Service Coordinator: ERP & Field Support

Rapiscan Systems, Inc.; Salfords; Sur place; GBP 42 000 - 64 000; Plein temps

Résumé du poste

Rapiscan Systems, Inc. is seeking an Office-based Service Coordinator in the UK with planned overseas travel. The role focuses on coordinating field service, installations, and ERP processes across EMEA, ensuring end-to-end support from sales booking to invoicing and service delivery.

Key responsibilities include managing ERP transactions, liaising with distributors, and maintaining documentation while supporting KPI targets and continuous improvement initiatives.

Qualifications

• ERP knowledge with D365 preferable.
• Experience with Microsoft CRM.
• Field service coordination experience is a plus.
• Ability to prioritise multiple tasks in a busy environment.
• Team player who communicates effectively.
• Adaptable to changing priorities and customer needs.
• Ability to manage escalations professionally.

Responsabilités

• Handle field service allocations and booking planned maintenance for contracted customers.
• Coordinate new installations in EMEA service from Sales booking to invoicing.
• Support information flow from out-of-hours call centre where applicable.
• Liaise with field service, account managers, contract manager, supply chain and tech support.
• Coordinate with overseas distributors on ad-hoc and planned works; manage paperwork.
• Chase open quote opportunities and enter bookings into D365.
• Post service orders to reflect costs and inventory locations.
• Ensure all field service transactions are tracked in ERP including orders, inventory and RMA processing.
• Cover service coordinator tasks during absence or sickness; keep docs updated.
• Maintain service KPI's in line with targets; generate reports for senior management.

Connaissances

D365 ERP

Microsoft CRM

Field Service Co-ordination

Task prioritisation

Team player

Adaptive to change

Customer escalations

Description du poste

Rapiscan Systems, Inc. is seeking an Office-based Service Coordinator in the UK with planned overseas travel. The role focuses on coordinating field service, installations, and ERP processes across EMEA, ensuring end-to-end support from sales booking to invoicing and service delivery.

Key responsibilities include managing ERP transactions, liaising with distributors, and maintaining documentation while supporting KPI targets and continuous improvement initiatives.