Service Co-ordinator

Whale Tankers Limited; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Service Coordinator to join their team in Peterborough. This exciting role involves being the first point of contact for customer inquiries, coordinating with engineers, and ensuring timely job completion. The company values teamwork and offers a supportive environment with a focus on employee well-being. You will enjoy a competitive pension scheme, private medical insurance, and a comprehensive bonus structure. If you are passionate about delivering excellent service and thrive in a collaborative setting, this opportunity is perfect for you to grow and make a significant impact.

Benefits

Competitive company pension scheme

Private medical insurance via BUPA

Comprehensive bonus structure

Opportunity to join the company share scheme

Pathway for training and development

Annual bonus for taking leave

Support from mental health first aid team

Qualifications

• Strong customer service skills with experience in coordination and management.
• Ability to maintain databases and portals accurately and efficiently.

Responsibilities

• Act as the first point of contact for customer inquiries and coordinate required works.
• Manage jobs from enquiry to invoice while maintaining required databases.

Skills

Customer Service

Coordination

Database Management

Communication

Education

High School Diploma

Relevant Work Experience

Tools

Databases

Internal Portals

Job description

Whale Tankers Ltd. is excited to be actively recruiting for a Service Coordinator based in our new regional depot location in Whittlesey, Peterborough. Our successes have led to an increase in our market leading products being sold and maintained which in turn has created an opportunity to expand our Aftersales to ensure that we continue to put the customer at the heart of everything we do.

We also value and recognise that our business success is driven by our employees and we are proud to offer the successful candidate the following benefits:

• Competitive company pension scheme
• Private medical insurance via BUPA
• Comprehensive bonus structure based on company performance
• Opportunity to join the company share scheme
• A pathway for training and development
• A one-off annual bonus of £500 payable when you take 1 week of your annual leave
• Access and support of the company mental health first aid team

The role is based on the following:

• 39.5 hours per week
• Contract is permanent and full time

Headline role responsibilities:

• Be the first point of contact for all central east region customer inbound enquiries then coordinate all required works with engineers, customers and suppliers to ensure jobs are completed on time in line with customer expectations, service level agreements and internal KPI’s.
• Process and manage jobs from enquiry to invoice whilst maintaining required databases and portals accurately and efficiently.
• Support the Manager to ensure the Depot is maintained and compliant with required standards.

The Company

Whale Tankers care about quality across all aspects of our business, it is a word that characterises the company. Our Ravenshaw site, located in Solihull, has been the home of Whale Tankers. The site set in more than 40 acres of land, is a stunning example of how an industrial concern can successfully operate alongside a natural environment. Whale has a truly modern manufacturing facility at Ravenshaw, with all the key processes carried out in-house.

All aspects of the manufacturing process, from technical specification to quality control, all takes place on site. Our “in-house” product philosophy gives Whale the ability to control quality at every stage and ensure that every product is engineered and built to deliver uptime and value throughout its working life. Whale customer promise is one “reliability, service and value for life”.

The Values

• Teamwork

Our best work is born out of working collaboratively as a team in order to achieve our goals. We build better when we work together.

• Long Service

The major factor in Whale's success has been the motivation, skill and loyalty of all employees, who on average have been with Whale for 8 and a half years.