Service Co-ordinator

Honeycomb; Belfast City District; On-site; GBP 29,000 - 33,000; Full time

Job summary

Honeycomb is recruiting a Service Co-ordinator for its Belfast office to manage contracts from agreement through installation and completion. You will coordinate surveys and installation schedules, maintain records, and ensure each stage of the customer journey is managed efficiently and on schedule.

The role requires experience in administration or coordination, with strong organisational skills, attention to detail, and clear communication with customers and internal teams.

Qualifications

• Experience in an administrative or coordination-based role.
• Strong organisational skills and excellent attention to detail.
• Confident communicating with customers and internal teams.
• Proactive attitude with good problem-solving abilities and a collaborative approach.

Responsibilities

• Overseeing customer contracts, ensuring information is accurate and progressed on time.
• Coordinating surveys and installation schedules with customers, surveyors and fitting teams.
• Maintaining accurate records and preparing installation packs and documentation.
• Keeping customers informed and resolving issues through to completion.

Skills

Organisational skills

Attention to detail

Communication

Problem solving

Collaborative approach

Job description

Honeycomb is delighted to be working with a well-established organisation to recruit a Service Co-ordinator for their Belfast-based office. This is a fantastic opportunity to join a growing business, supporting the smooth management of customer contracts from initial agreement through to installation and final completion.

As Service Co-ordinator, you will play an important role in coordinating contracts, maintaining accurate records, communicating with customers and internal teams, and ensuring each stage of the customer journey is managed efficiently and on schedule.

Key responsibilities include:

• Overseeing customer contracts, ensuring information is accurate, complete and progressed within the required timescales.

• Coordinating surveys and installation schedules, working closely with customers, surveyors and fitting teams.

• Maintaining accurate records and ensuring all relevant documentation and installation packs are prepared.

• Keeping customers informed throughout the process and coordinating the resolution of any issues through to completion.

• Providing support across finance, reporting and credit control activities, while working collaboratively with colleagues and helping identify process improvements.

The successful candidate will have previous experience within an administrative or coordination-based role, with strong organisational skills and excellent attention to detail. You will be confident communicating with both customers and internal teams. A proactive attitude, good problem-solving abilities and a collaborative approach are essential.

The role offers a competitive salary of £29,000-£33,000, depending on experience.

If you require any reasonable adjustments during the recruitment process due to a disability, please let us know and we will be happy to support you.

Honeycomb is committed to promoting an inclusive recruitment process and providing equal opportunities for all applicants.