Service Cloud Voice Engineer — Public Sector (London)

NTT America, Inc.; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

NTT DATA is seeking a Salesforce Service Cloud Voice Developer to join the Salesforce Delivery team in London. The role focuses on delivering Service Cloud/Voice projects for Public Sector clients and extending the Salesforce platform with Omnistudio components.

You will work with business analysts, architects and operations teams to deliver scalable, secure customer service solutions. Full UK Security Clearance is required or obtainable.

Qualifications

• 3+ Salesforce Service Cloud & Service Cloud Voice experience.
• Experience with Salesforce Industry Cloud development and deployment.
• Experience with Omnistudio and Public Sector Solutions Cloud preferred.
• Strong Apex and Lightning Web Components skills.
• Familiarity with integration tools (Mulesoft/APIGEE) and API-led designs.

Responsibilities

• Implement Salesforce Service Cloud & Service Cloud Voice solutions.
• Develop for Salesforce Industry Cloud using Public Sector Solutions cloud.
• Create and optimize Salesforce Flows (screen, triggered, API).
• Develop OmniScripts, FlexCards, Action Plans and document generation tooling.
• Write Apex classes and Lightning Web Components as needed.
• Ensure quality and sustainable delivery aligned with project standards.
• Collaborate with analysts, architects and testers to deliver scalable solutions.

Skills

Salesforce Service Cloud

Service Cloud Voice

Salesforce Industry Cloud

Omnistudio

Public Sector Solutions Cloud

Apex

LWC

JavaScript

Lightning Web Components

CI/CD

Tools

Omnistudio

Mulesoft

APIGEE

Connected Apps

Jira

Confluence

Job description

NTT DATA is seeking a Salesforce Service Cloud Voice Developer to join the Salesforce Delivery team in London. The role focuses on delivering Service Cloud/Voice projects for Public Sector clients and extending the Salesforce platform with Omnistudio components.

You will work with business analysts, architects and operations teams to deliver scalable, secure customer service solutions. Full UK Security Clearance is required or obtainable.