Service Cloud Voice Dev – Public Sector (London) | Flexible Work

NTT DATA; Greater London; Presencial; GBP 60.000 - 90.000; Jornada completa

Descripción de la vacante

NTT DATA in London is recruiting a Salesforce Service Cloud Voice Developer to join the Salesforce Delivery team. You will deliver Service Cloud, Industry Cloud and Public Sector solutions, building scalable, secure customer service platforms for public sector clients.

You will implement flows, OmniStudio components, and custom Apex/LWC where needed, working in a collaborative Agile environment with analysts, architects and testers. Security clearance (SC) is required or obtainable.

Formación

• 3+ years Salesforce Service Cloud and Service Cloud Voice experience
• Experience with Salesforce Industries Cloud development and Public Sector Solutions
• Proficiency with Apex, LWC, OmniScript, and FlexCards
• Strong communication, collaborative and agile delivery skills

Responsabilidades

• Implement Salesforce Service Cloud and Service Cloud Voice
• Develop and deploy Salesforce Industry Cloud using Public Sector Solutions cloud
• Follow established quality plans and ensure best practices across delivery
• Build and customize Salesforce Flows (Screen, Triggered, API)
• Implement OmniScript, FlexCards, Action Plans and Document Generation tooling
• Create Apex classes and Lightning Web Components as needed
• Drive productivity with Git-based CI/CD workflows
• Collaborate with business analysts, architects and stakeholders
• Align solutions with market trends and sustainability goals
• Provide expert contact point with client teams and define standards

Conocimientos

Salesforce Service Cloud

Service Cloud Voice

Omnistudio

OmniScript

Apex

Lightning Web Components

JavaScript

Mulesoft

APIGEE

Security model

Herramientas

Jira

Confluence

Descripción del empleo

NTT DATA in London is recruiting a Salesforce Service Cloud Voice Developer to join the Salesforce Delivery team. You will deliver Service Cloud, Industry Cloud and Public Sector solutions, building scalable, secure customer service platforms for public sector clients.

You will implement flows, OmniStudio components, and custom Apex/LWC where needed, working in a collaborative Agile environment with analysts, architects and testers. Security clearance (SC) is required or obtainable.