Salesforce Service Cloud Voice Engineer – Public Sector

NTT DATA Europe & Latam; Greater London; Vor Ort; GBP 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Tailored benefits

Flexible work options

Zusammenfassung

NTT DATA Europe & Latam in London is hiring a Salesforce Service Cloud Voice Developer to join our Salesforce Delivery team, focusing on Public Sector clients.

You will build on the Salesforce platform across development areas, with emphasis on Omnistudio and Industry Clouds public sector solutions. The role requires working with analysts, architects, testers and operations to deliver scalable, secure customer service solutions.

Qualifikationen

• Salesforce Industry cloud development experience preferred.
• Data mapping and integration understanding helpful.
• OmniScript, FlexCards and Document Generation tooling knowledge a plus.
• Apex (triggers, batch, web services) experience.
• Lightning Web Components experience required.
• Ability to analyse and solve complex problems.
• Strong communication and time-management skills.
• Experience with automated testing tools (e.g., Provar, Selenium) desirable.

Aufgaben

• What you’ll be doing: Salesforce Industry cloud development and deployment using Public Sector Solutions cloud.
• Implement Salesforce Flows (screen, triggered, API) to a high standard.
• Develop Public Sector Solutions features and tools including OmniScript, FlexCards, Action Plans and document generation tooling.
• Create custom Apex classes and LWC components where needed.
• Promote quality plans and ensure alignment with market trends and best practices.
• Contribute to CI/CD via Git, and maintain Jira/Confluence docs.
• Collaborate with analysts, architects, testers and operations to deliver scalable, secure service solutions.

Jobbeschreibung

NTT DATA Europe & Latam in London is hiring a Salesforce Service Cloud Voice Developer to join our Salesforce Delivery team, focusing on Public Sector clients.

You will build on the Salesforce platform across development areas, with emphasis on Omnistudio and Industry Clouds public sector solutions. The role requires working with analysts, architects, testers and operations to deliver scalable, secure customer service solutions.