Service Cloud Voice Developer

NTT America, Inc.; Greater London; Presencial; GBP 60.000 - 90.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Salesforce Service Cloud Voice Developer to join the Salesforce Delivery team in London. The role focuses on delivering Service Cloud/Voice projects for Public Sector clients and extending the Salesforce platform with Omnistudio components.

You will work with business analysts, architects and operations teams to deliver scalable, secure customer service solutions. Full UK Security Clearance is required or obtainable.

Formación

• 3+ Salesforce Service Cloud & Service Cloud Voice experience.
• Experience with Salesforce Industry Cloud development and deployment.
• Experience with Omnistudio and Public Sector Solutions Cloud preferred.
• Strong Apex and Lightning Web Components skills.
• Familiarity with integration tools (Mulesoft/APIGEE) and API-led designs.

Responsabilidades

• Implement Salesforce Service Cloud & Service Cloud Voice solutions.
• Develop for Salesforce Industry Cloud using Public Sector Solutions cloud.
• Create and optimize Salesforce Flows (screen, triggered, API).
• Develop OmniScripts, FlexCards, Action Plans and document generation tooling.
• Write Apex classes and Lightning Web Components as needed.
• Ensure quality and sustainable delivery aligned with project standards.
• Collaborate with analysts, architects and testers to deliver scalable solutions.

Conocimientos

Salesforce Service Cloud

Service Cloud Voice

Salesforce Industry Cloud

Omnistudio

Public Sector Solutions Cloud

Apex

LWC

JavaScript

Lightning Web Components

CI/CD

Herramientas

Omnistudio

Mulesoft

APIGEE

Connected Apps

Jira

Confluence

Descripción del empleo

The team you'll be working with:

As part of our continuous growth, we are seeking a Salesforce Service Cloud Voice Developer to join our Salesforce Delivery team in London, focusing on clients in the Public Sector Domain.

The Salesforce Developer builds on and extends the capabilities of the Salesforce platform.

The successful candidate will have experience

• delivering Salesforce Service Cloud & Service Cloud Voice projects
• working across all aspects of Salesforce development
• ideally including experience with Omnistudio/Industry Clouds/Public Sector Solutions Cloud.

You'll work closely with business analysts, solution architects, contact centre specialists, testers and operational teams to deliver scalable, secure and reliable customer service solutions.

While you will report into your project leads, you can expect some level of client and project stakeholder interaction.

Please note, you must either have Full UK Security Clearance (SC) or be able to attain it to be eligible for this role.

What you’ll be doing:

• Implementing Salesforce Service Cloud & Service Cloud Voice
• Salesforce Industry cloud Development and Deployment, using the Public Sector Solutions cloud solution
• Working, promoting and ensuring others are working in accordance with the established quality plan.
• Implementation of Salesforce Flows to a high standard (e.g. screen flows, triggered flows, API flows)
• Implementation of Public Sector Solutions features and tools including OmniScript, FlexCards, Action Plans and Document Generation tooling.
• Implementation of custom Apex classes and LWC components where needed
• Driving the use of tools to improve productivity. Is concerned with maximizing
• performance from the point of view of exploiting benefits
• Consolidating, conveying and implementing the functional, technical and methodology knowledge acquired in this or other projects he or she is involved in.
• Ensuring the alignment of the solution with market trends in his or her area of expertise, incorporating best practices
• Ensures sustainability of the solution over time
• Supporting the delivery of balanced solutions (demand/viability).
• Builds, tests and documents structural elements of the solution
• Solves complex problems related to his/her area of expertise
• Acts as an expert point of contact with the client’s equivalent areas
• Defines work standards or methodologies adapted to the solution
• Git version control of CI/CD deployment pipeline
• Jira / Confluence or equivalent workflow / online documentation

Ideally qualified with the following certifications:

• Salesforce Certified Platform Administrator
• Salesforce Certified Platform Developer
• Salesforce Certified Platform App Builder
• Salesforce Certified Omnistudio Developer
• Salesforce Accredited Professional: Public Sector Solutions

What experience you'll bring:

• 3+ Salesforce Service Cloud & Service Cloud Voice
• Salesforce Industry development experience preferred.
• Experience in day-to-day development/configuration in Salesforce Industries Cloud
• Data Mappers (fka Data Raptors)
• Omni Processes (fka Integration Procedures)
• OmniScripts
• Skills in Apex (triggers, batch, web services)
• Integration Experience is benefcial (Mulesoft / APIGEE / Connected Apps)
• Experience of JavaScript/Lightning components
• Basic understanding of Apex sharing and security model
• Experienced with Lightning Web Components
• Skills in analysing and problem-solving issues
• Experience of prioritising tasks and working to deadlines
• Strong communication, time-management and multi-tasking skills
• Automated testing experience (e.g. Provar, Selenium) - desirable
• Able to understand large / complex systems and both review and pick-up existing implementations for in-life enhancement.
• Able to work as part of a small Agile team, collaborating with and supporting others - flexing roles and responsibilities as needed.

Who we are:

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.

what we’ll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.