Service Cloud Voice Developer

NTT DATA Europe & Latam; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Tailored benefits

Flexible work options

Job summary

NTT DATA Europe & Latam in London is hiring a Salesforce Service Cloud Voice Developer to join our Salesforce Delivery team, focusing on Public Sector clients.

You will build on the Salesforce platform across development areas, with emphasis on Omnistudio and Industry Clouds public sector solutions. The role requires working with analysts, architects, testers and operations to deliver scalable, secure customer service solutions.

Qualifications

• Salesforce Industry cloud development experience preferred.
• Data mapping and integration understanding helpful.
• OmniScript, FlexCards and Document Generation tooling knowledge a plus.
• Apex (triggers, batch, web services) experience.
• Lightning Web Components experience required.
• Ability to analyse and solve complex problems.
• Strong communication and time-management skills.
• Experience with automated testing tools (e.g., Provar, Selenium) desirable.

Responsibilities

• What you’ll be doing: Salesforce Industry cloud development and deployment using Public Sector Solutions cloud.
• Implement Salesforce Flows (screen, triggered, API) to a high standard.
• Develop Public Sector Solutions features and tools including OmniScript, FlexCards, Action Plans and document generation tooling.
• Create custom Apex classes and LWC components where needed.
• Promote quality plans and ensure alignment with market trends and best practices.
• Contribute to CI/CD via Git, and maintain Jira/Confluence docs.
• Collaborate with analysts, architects, testers and operations to deliver scalable, secure service solutions.

Job description

As part of our continuous growth, we are seeking a Salesforce Service Cloud Voice Developer to join our Salesforce Delivery team in London, focusing on clients in the Public Sector Domain.

The Salesforce Developer builds on and extends the capabilities of the Salesforce platform.

The successful candidate will have experience

• working across all aspects of Salesforce development
• ideally including experience with Omnistudio/Industry Clouds/Public Sector Solutions Cloud.

You’ll work closely with business analysts, solution architects, contact centre specialists, testers and operational teams to deliver scalable, secure and reliable customer service solutions.

While you will report into your project leads, you can expect some level of client and project stakeholder interaction.

Please note, you must either have Full UK Security Clearance (SC) or be able to attain it to be eligible for this role.

What you’ll be doing:

• Salesforce Industry cloud Development and Deployment, using the Public Sector Solutions cloud solution
• Working, promoting and ensuring others are working in accordance with the established quality plan.
• Implementation of Salesforce Flows to a high standard (e.g. screen flows, triggered flows, API flows)
• Implementation of Public Sector Solutions features and tools including OmniScript, FlexCards, Action Plans and Document Generation tooling.
• Implementation of custom Apex classes and LWC components where needed
• Driving the use of tools to improve productivity. Is concerned with maximizing
• performance from the point of view of exploiting benefits
• Consolidating, conveying and implementing the functional, technical and methodology knowledge acquired in this or other projects he or she is involved in.
• Ensuring the alignment of the solution with market trends in his or her area of expertise, incorporating best practices
• Ensures sustainability of the solution over time
• Supporting the delivery of balanced solutions (demand/viability).
• Builds, tests and documents structural elements of the solution
• Solves complex problems related to his/her area of expertise
• Acts as an expert point of contact with the client’s equivalent areas
• Defines work standards or methodologies adapted to the solution
• Git version control of CI/CD deployment pipeline
• Jira / Confluence or equivalent workflow / online documentation

Ideally qualified with the following certifications:

• Salesforce Certified Platform App Builder
• Salesforce Accredited Professional: Public Sector Solutions

What experience you’ll bring:

• Salesforce Industry development experience preferred.
• Data Mappers (fka Data Raptors)
• Omni Processes (fka Integration Procedures)
• OmniScripts
• Skills in Apex (triggers, batch, web services)
• Integration Experience is benefcial (Mulesoft / APIGEE / Connected Apps)
• Basic understanding of Apex sharing and security model
• Experienced with Lightning Web Components
• Skills in analysing and problem-solving issues
• Experience of prioritising tasks and working to deadlines
• Strong communication, time-management and multi-tasking skills
• Automated testing experience (e.g. Provar, Selenium) - desirable
• Able to understand large / complex systems and both review and pick-up existing implementations for in-life enhancement.
• Able to work as part of a small Agile team, collaborating with and supporting others - flexing roles and responsibilities as needed.

Who we are:

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.

what we’ll offer you:

• We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing.
• Our Learning and Development team ensure that there are continuous growth and development opportunities for our people.
• We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer.

We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices.

We are committed to creating a diverse and inclusive workforce.

We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities.

In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role.

If you require any reasonable adjustments during the recruitment process, please let us know.

Join us in building a truly diverse and empowered team.