Service Cloud Voice Consultant: Design & Launch Telephony

iO Associates; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology consultancy in Greater London is looking for a mid-senior level Salesforce Service Cloud Voice Consultant to deliver modern customer service solutions. In this role, you will design and implement voice-enabled contact centre solutions using tools like Salesforce and Amazon Connect, while working closely with clients to optimise their operations. The ideal candidate should have over 5 years of experience with Salesforce Service Cloud and contact centre platforms, alongside strong telephony knowledge. This full-time position offers the chance to positively impact through innovative technology solutions.

Qualifications

• 5+ years’ experience with Salesforce Service Cloud or contact centre platforms.
• Practical experience with Service Cloud Voice and ideally Amazon Connect or similar telephony platforms.
• Strong understanding of contact center operations.

Responsibilities

• Designing and delivering Service Cloud Voice solutions.
• Running or supporting workshops, solution design, and technical planning.
• Configuring and customising Salesforce Service Cloud Voice.
• Supporting go‑lives and post‑implementation improvements.

Skills

Salesforce Service Cloud

Contact center operations

Telephony

CTI

AWS tools

Tools

Amazon Connect

Agentforce

Job description

A leading technology consultancy in Greater London is looking for a mid-senior level Salesforce Service Cloud Voice Consultant to deliver modern customer service solutions. In this role, you will design and implement voice-enabled contact centre solutions using tools like Salesforce and Amazon Connect, while working closely with clients to optimise their operations. The ideal candidate should have over 5 years of experience with Salesforce Service Cloud and contact centre platforms, alongside strong telephony knowledge. This full-time position offers the chance to positively impact through innovative technology solutions.