Salesforce Service Cloud Voice Consultant

iO Associates; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology consultancy in Greater London is looking for a mid-senior level Salesforce Service Cloud Voice Consultant to deliver modern customer service solutions. In this role, you will design and implement voice-enabled contact centre solutions using tools like Salesforce and Amazon Connect, while working closely with clients to optimise their operations. The ideal candidate should have over 5 years of experience with Salesforce Service Cloud and contact centre platforms, alongside strong telephony knowledge. This full-time position offers the chance to positively impact through innovative technology solutions.

Qualifications

• 5+ years’ experience with Salesforce Service Cloud or contact centre platforms.
• Practical experience with Service Cloud Voice and ideally Amazon Connect or similar telephony platforms.
• Strong understanding of contact center operations.

Responsibilities

• Designing and delivering Service Cloud Voice solutions.
• Running or supporting workshops, solution design, and technical planning.
• Configuring and customising Salesforce Service Cloud Voice.
• Supporting go‑lives and post‑implementation improvements.

Skills

Salesforce Service Cloud

Contact center operations

Telephony

CTI

AWS tools

Tools

Amazon Connect

Agentforce

Job description

Salesforce Service Cloud Voice Consultant

We are seeking a Salesforce Consultant with hands‑on experience in Service Cloud Voice to help deliver modern, voice‑enabled customer service solutions. In this role, you'll work with clients to design and implement contact centre solutions using Salesforce, Amazon Connect, and Agentforce, helping them improve how they engage with their customers.

Key Responsibilities

• Designing and delivering Service Cloud Voice solutions
• Running or supporting workshops, solution design, and technical planning
• Configuring and customising Salesforce Service Cloud Voice
• Supporting go‑lives and post‑implementation improvements
• Working closely with both business and technical teams, supporting projects from discovery through to delivery and optimisation

Core Requirements

• 5+ years’ experience with Salesforce Service Cloud or contact centre platforms
• Practical experience with Service Cloud Voice and ideally Amazon Connect or similar telephony platforms
• Strong understanding of contact center operations
• Experience with telephony, CTI, or AWS tools is beneficial

Ready to make a difference? Apply now and help non‑profits achieve their goals through cutting‑edge Salesforce solutions!

Job Details

• Seniority level – Mid‑Senior level
• Employment type – Full‑time
• Job function – Information Technology
• Industry – Telecommunications