Senior Salesforce Service Cloud Voice Consultant - Remote

Salesfive Consulting GmbH; Greater London; Hybride; GBP 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Comprehensive private healthcare coverage

Generous holiday allowance plus extra days off

Home office setup budget

Team events across Europe

Résumé du poste

A consulting firm in London is seeking a Senior Salesforce Consultant specializing in Service Cloud Voice. You will lead the design and delivery of voice solutions, guiding clients through complex implementations. This role requires extensive Salesforce experience, strong leadership skills, and the ability to engage with senior stakeholders. Enjoy a flexible work environment and comprehensive benefits, including private healthcare and generous time off.

Qualifications

• 5+ years of professional experience working with Salesforce Service Cloud and/or Contact Centre solutions.
• Proven experience leading Service Cloud Voice implementations in customer-facing projects.
• Strong hands-on expertise with Service Cloud Voice, ideally including Amazon Connect and related AWS services.

Responsabilités

• Lead the end-to-end implementation of Service Cloud Voice.
• Act as solution owner, translating complex business requirements into scalable, secure voice architectures.
• Guide and mentor consultants and junior team members throughout project delivery.

Connaissances

Salesforce Service Cloud

Customer service processes

Voice architecture

Leadership skills

Communication skills

Problem-solving skills

Formation

Salesforce certifications (e.g. Service Cloud Consultant)

Outils

Amazon Connect

AWS services

Description du poste

A consulting firm in London is seeking a Senior Salesforce Consultant specializing in Service Cloud Voice. You will lead the design and delivery of voice solutions, guiding clients through complex implementations. This role requires extensive Salesforce experience, strong leadership skills, and the ability to engage with senior stakeholders. Enjoy a flexible work environment and comprehensive benefits, including private healthcare and generous time off.