Salesforce Service Cloud Consultant — London/Remote

Salesfive Consulting GmbH; Greater London; Remote; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive private healthcare coverage

Generous holiday allowance

Home office setup budget

Regular team events

Job summary

A leading consulting firm in London is seeking a Salesforce Consultant to enhance customer service operations using Salesforce Service Cloud. The ideal candidate will have 2-3 years of experience in the field, strong communication skills, and a solid understanding of service processes. Responsibilities include implementing key features, translating business requirements, and conducting user training. This position offers a flexible work environment and comprehensive private healthcare coverage, plus generous time off and a home office setup budget.

Qualifications

• 2–3 years experience with Salesforce Service Cloud implementation.
• Strong understanding of case lifecycle and service metrics.
• Experience with Omni-Channel and Knowledge Base features.

Responsibilities

• Implement features like Case Management and Omni-Channel Routing.
• Translate business requirements into Salesforce configurations.
• Conduct workshops and training for users.

Skills

Hands-on experience implementing Salesforce Service Cloud

Understanding of service processes

Strong communication skills

Stakeholder management

Education

Salesforce certifications (Service Cloud Consultant or Administrator)

Tools

Salesforce

Automation tools like Flows

Job description

A leading consulting firm in London is seeking a Salesforce Consultant to enhance customer service operations using Salesforce Service Cloud. The ideal candidate will have 2-3 years of experience in the field, strong communication skills, and a solid understanding of service processes. Responsibilities include implementing key features, translating business requirements, and conducting user training. This position offers a flexible work environment and comprehensive private healthcare coverage, plus generous time off and a home office setup budget.