Service & Client Success Coordinator

MRC Group; Altrincham; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Development and training opportunities

Supportive team environment

Job summary

MRC Group in Altrincham is seeking a Service Co-Ordinator to enhance client relationships and ensure high-quality service delivery. The successful candidate will manage casework, produce legal documents, and innovate processes. Required skills include client-facing experience, outstanding communication, and attention to detail. The role offers training, development, and 25 days annual leave plus bank holidays. Join a passionate team making a real impact in the medico-legal sector.

Qualifications

• Proven experience in a service-focused, client-facing or operations role.
• Outstanding communication skills - confident on the phone, clear in emails, and always professional.
• Meticulous attention to detail, especially when handling sensitive documentation.
• Driven, enthusiastic, and proactive - always looking to improve how things are done.

Responsibilities

• Take full ownership of casework delivery from instruction to return.
• Act as a trusted partner to solicitor clients, ensuring satisfaction.
• Produce and quality-check important legal and medical documents.
• Drive improvement and innovation in processes for better efficiency.

Skills

Client-facing experience

Outstanding communication skills

Attention to detail

Proactivity

Commercial awareness

Team player

Digital confidence

Tools

HubSpot

Job description

MRC Group in Altrincham is seeking a Service Co-Ordinator to enhance client relationships and ensure high-quality service delivery. The successful candidate will manage casework, produce legal documents, and innovate processes. Required skills include client-facing experience, outstanding communication, and attention to detail. The role offers training, development, and 25 days annual leave plus bank holidays. Join a passionate team making a real impact in the medico-legal sector.