Service Coordinator

MRC Group; Altrincham; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Development and training opportunities

Supportive team environment

Job summary

MRC Group in Altrincham is seeking a Service Co-Ordinator to enhance client relationships and ensure high-quality service delivery. The successful candidate will manage casework, produce legal documents, and innovate processes. Required skills include client-facing experience, outstanding communication, and attention to detail. The role offers training, development, and 25 days annual leave plus bank holidays. Join a passionate team making a real impact in the medico-legal sector.

Qualifications

• Proven experience in a service-focused, client-facing or operations role.
• Outstanding communication skills - confident on the phone, clear in emails, and always professional.
• Meticulous attention to detail, especially when handling sensitive documentation.
• Driven, enthusiastic, and proactive - always looking to improve how things are done.

Responsibilities

• Take full ownership of casework delivery from instruction to return.
• Act as a trusted partner to solicitor clients, ensuring satisfaction.
• Produce and quality-check important legal and medical documents.
• Drive improvement and innovation in processes for better efficiency.

Skills

Client-facing experience

Outstanding communication skills

Attention to detail

Proactivity

Commercial awareness

Team player

Digital confidence

Tools

HubSpot

Job description

Are you ready to take ownership, build client relationships, and thrive in a fast-paced environment where excellence is the norm? MRC is an award-winning, forward-thinking business in the medico-legal sector, and we’re on a journey of growth, innovation, and impact.

This is a chance to join a genuinely exciting SME where your skills, ideas, and ambition will be recognised and celebrated. As our new Service Co-Ordinator, you’ll play a central role in making sure our services are delivered to the highest standards, act as the dedicated point of contact for your own portfolio of clients, building strong relationships and ensuring they receive an exceptional level of service at all times, all whilst helping to shape the future of the business.

Key Responsibilities

1. 1. Own the Service Journey

   Take full ownership of casework delivery; from first instruction to final return. You’ll ensure that every case flows smoothly through our systems, meeting deadlines, exceeding expectations, and making our clients’ lives easier. You’ll become the go-to person for quality, consistency, and care.

2. 2. Be the Client’s Champion

   Act as a trusted partner to our solicitor clients. Whether you’re answering a query, providing an estimate, or checking in post-delivery, your professionalism and attention to detail will build long-lasting relationships that help drive our business forward.

3. 3. Be the Gold Standard for Accuracy

   You’ll produce, prepare, and quality-check important legal and medical documents, so precision is key. You’ll work with digital files, radiology reports, and case summaries, making sure everything is accurate, complete, and professionally presented.

4. 4. Drive Improvement and Innovation

   We’re growing and we’re hungry for ideas. You’ll have a seat at the table when it comes to improving processes, spotting inefficiencies, and creating smarter ways of working. You’ll be encouraged to challenge the norm and bring fresh thinking to how we deliver excellence. As your confidence grows, so will your influence.

What You’ll Need to Succeed

Skills and Experience (Essential)

• Proven experience in a service-focused, client-facing or operations role.
• Outstanding communication skills - confident on the phone, clear in emails, and always professional.
• Meticulous attention to detail, especially when handling sensitive documentation.
• Driven, enthusiastic, and proactive - always looking to improve how things are done.
• Commercially aware - able to balance customer service with business needs.
• A positive team player, willing to pitch in and support colleagues.
• Digitally confident with the ability to quickly learn and use internal systems and software.

Nice to Have

• Experience in a legal, medical or professional services environment.
• Familiarity with HubSpot or other CRM platforms.
• An understanding of case management or document collation systems.

What You’ll Get in Return

• A chance to be part of a genuinely exciting SME making big moves in its sector.
• A role that offers real ownership, development and training opportunities.
• A passionate, supportive team that celebrates wins and learns from challenges.
• A business that genuinely cares about its people and its purpose.
• 25 days annual leave + bank holidays

About MRC

MRC is a leader in the medical record collation sector, trusted by solicitor firms across the UK. We’re known for our commitment to quality, our pioneering use of AI technology, and our award-winning culture. Every case we deliver supports access to justice and every colleague helps make that happen.