Service Charge Manager

The Arch Company; Greater London; On-site; GBP 50,000 - 75,000; Full time

Job summary

The Arch Company is seeking a Service Charge Manager in London to lead budgeting and year-end reconciliations for its portfolio. You will coordinate with the finance and customer teams to ensure accurate charges, timely reporting, and strong financial controls.

You will manage high volumes of work with a focus on accuracy and compliance with lease provisions, while driving improvements in cost recovery and service charge administration across estates.

Qualifications

• Experience in service charge budgeting and reconciliation in a commercial property environment.
• Ability to manage a high volume of work accurately and to deadlines.
• Strong attention to detail across budgets, reconciliations and customer communications.
• Capable of working independently while collaborating with the wider team.
• Clear and professional communication when explaining complex service charge information.

Responsibilities

• Take ownership of service charge budgeting and year-end reconciliations across the portfolio.
• Manage customer queries and disputes related to service charges within SLA.
• Identify and implement new service charge opportunities and improve cost recovery.
• Recommend and manage budgets for exceptional works aligned with lease obligations.
• Prepare, review and maintain service charge budgets with transparent assumptions.

Skills

Budgeting

Reconciliations

Attention to detail

Independent worker

Communication

Ownership

Finance systems

Tools

Finance systems

Job description

Service Charge Manager

Application Deadline: 7 December 2026

Department: Finance

Employment Type: Full Time

Location: London

Reporting To: Louise Griffin

Description

Role Purpose

Reporting into the Head of Service Charge, this role is responsible for the management of service charges across the portfolio.

This role requires an organised, detail-focused individual who can manage a high volume of work. The successful candidate will work well independently and as part of a wider team to ensure the timely and accurate delivery of budgets and reconciliations.

Key Accountabilities

• Take ownership of service charge budgeting and year-end reconciliations across the portfolio, ensuring charges are accurate, timely and supported by the relevant lease provisions.
• Manage customer queries and disputes relating to service charges, work In close collaboration with our customer team and ensure customer cases are responded & resolved in SLA.
• Support the identification and implementation of new service charge opportunities, helping to establish new schedules and improve cost recovery across the estate.
• Recommend and manage budgets for exceptional works, ensuring costs are captured appropriately and aligned to estate requirements and lease obligations.
• Prepare, review and maintain service charge budgets, supporting assumptions with accurate data and ensuring figures are clearly documented.
• Work closely with the wider team to keep service charge activity moving at pace.
• Proactively chase outstanding information, actions and approvals, ensuring issues are followed through to completion in a timely manner.
• Work proactively with accounts teams to manage arrears payments, risk profiling customers and issuing CARR notices as appropriate
• Use internal systems and processes effectively, supporting strong financial control, accurate reporting and consistent service charge administration.

Skills, Knowledge and Experience

• Proven track record in service charge budgeting and reconciliation within a commercial property environment.
• Experience managing a high volume of work efficiently and accurately, with the ability to prioritise tasks and meet deadlines.
• Strong attention to detail, with the ability to work through complex information and maintain accuracy across budgets, reconciliations and customer communications.
• Confident working independently, while also building effective relationships with colleagues across the wider team.
• Clear and professional communicator, able to explain service charge information simply and deal with queries in a calm and constructive way.
• Strong sense of ownership, with the ability to follow up actions, keep tasks moving and see work through to completion.

Behaviour & Approach

• Pragmatic and solutions-focused, with a willingness to take ownership of issues and work through them to resolution.
• Strong ownership and accountability, with a disciplined approach to follow-up and completing tasks on time.
• Clear communicator, able to handle challenging situations confidently.
• Team-oriented and reliable, with a focus on supporting colleagues, maintaining momentum and delivering consistent outcomes.

Why Join The Arch Company?

This is an opportunity to join a distinctive UK real estate business with a highly diverse property portfolio.

You will have exposure across the organisation and the opportunity to make a tangible commercial impact through effective management of the business rates position.

The role offers the opportunity to work alongside experienced property, asset management and finance professionals while developing your expertise within a unique commercial property environment.

EQUALITY, DIVERSITY & INCLUSION

At The Arch Company, we are on a mission to make our workplace as welcoming and inclusive as possible. We believe that our differences make us stronger, and we are committed to providing everyone with a fair chance of success, no matter where they come from or who they are.

We take pride in celebrating what makes each of us unique. When you join our team, you are not just getting a job; you are becoming a part of our friendly and open-minded team, with a key role to play in creating a more inclusive and diverse future.

The Arch Company is an equal opportunity employer, so if you are excited to be part of a company that champions diversity and inclusion, we invite you to explore our job opportunities.

For more information on Benefits, DE&I and open Vacancies, please visit our careers page Careers | The Arch Company