Property Manager

The Arch Company; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading property management firm is seeking a dynamic Property Manager to deliver customer-centric services throughout London. This pivotal role involves managing service charges, engaging with customers, and ensuring compliance. Candidates should have proven experience in property management and strong teamwork skills. The role is full-time, offers a vibrant workplace, and encourages work-life balance, with options for part-time and flexible opportunities.

Qualifications

• Proven experience in managing high volume or complex commercial portfolios.
• Familiarity with strategies for resolving customer arrears and compliance issues.
• Experience in onboarding and assisting new customers.

Responsibilities

• Manage budgeting and service charges aligned with portfolio strategies.
• Collaborate with finance teams to resolve customer arrears.
• Onboard new customers, assisting with queries and handovers.
• Log and manage queries related to property management.
• Oversee exit processes and manage lease violations.

Skills

Property management

Service charge management

Customer engagement

Teamwork skills

Job description

Role Purpose: We are looking for a dynamic and experienced Property Manager to deliver exceptional, customer‑centric property management services for The Arch Company Estate throughout London. In this pivotal role, you will engage with our customers through a comprehensive inspection regime, improving common parts within service charge estates, ensuring compliance with all statutory regulations and industry standards. Join us in making a meaningful impact on our vibrant community while enhancing the operational excellence of our properties. You will engage with a diverse customer portfolio, primarily within the industrial, leisure, and retail sectors, making every day an exciting opportunity to contribute to our mission.

Key Responsibilities

• Take charge of budgeting and reconciling service charges in alignment with asset and portfolio strategies. Address customer enquiries with expertise, identify and introduce new service charge estates, recommend budgets for exceptional works, and ensure optimal property performance.
• Collaborate with the Finance/Credit Control teams to develop and implement strategies for resolving customer arrears, such as forfeiture.
• Onboard new customers by providing handover packs and assisting with initial queries.
• Collaborate with Transaction Managers on lease renewals and rent reviews, proactively addressing issues to support retention.
• Log and manage property management‑specific queries, including compensation requests.
• Oversee exit processes, including reviewing termination notices, managing communication, and handling dilapidations and deposit returns.
• Manage mid‑tenancy Licence to Alter requests and non‑commercial third‑party access requests (licences, wayleaves).
• Assume ownership of breach management by reviewing and pragmatically resolving lease violations, including unauthorised subletting, unauthorised alterations, changes of use with no commercial value, planning breaches, and unauthorised land use.

Skills, Knowledge & Expertise

• Experience working with high volume or complex commercial portfolios
• Proven experience in property management, with a strong focus on service charge management.
• Familiarity with financial strategies for resolving customer arrears, including forfeiture processes.
• Experience in onboarding new customers and managing initial queries.
• Experience overseeing exit processes, including handling termination notices, dilapidations, and deposit returns.
• Demonstrated ability to manage breach issues, including unauthorised alterations and planning breaches, in collaboration with local authorities.
• Experience in managing the removal of squatters and unauthorised occupiers, including oversight of adverse possession claims.
• Strong teamwork skills, with a willingness to collaborate in a fast‑paced, energetic environment to enhance customer impact and support colleagues.

The Arch Company values work‑life balance and understands the importance of accommodating diverse lifestyles. We encourage you to enquire about part‑time and flexible opportunities.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Sales and Management

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