Service Charge Manager

The Arch Company; England; Sur place; GBP 42 000 - 64 000; Plein temps

Résumé du poste

The Arch Company is seeking an organised Service Charge Manager to oversee budgeting, reconciliations and cost recovery across its portfolio of properties. You will work with accounts and estates teams to ensure timely and accurate financial reporting.

The role requires attention to detail, strong prioritisation, and the ability to manage a high volume of work independently while contributing to a collaborative team.

Qualifications

• Proven track record in service charge budgeting and reconciliation within a commercial property environment.
• Experience managing a high volume of work efficiently and accurately.
• Strong attention to detail across budgets, reconciliations and communications.
• Ability to work independently while collaborating with the wider team.

Responsabilités

• Take ownership of service charge budgeting and year-end reconciliations across the portfolio.
• Manage customer queries and disputes relating to service charges in SLA.
• Support identification and implementation of new service charge opportunities and cost recovery.
• Recommend and manage budgets for exceptional works aligned with lease obligations.
• Prepare, review and maintain service charge budgets with clear documentation.
• Work with the wider team to keep service charge activity moving at pace.
• Chase outstanding information and approvals to ensure timely completion.
• Work with accounts teams to manage arrears and risk profiling.
• Use internal systems to support financial control and reporting.

Connaissances

Service charge budgeting

Reconciliation

High-volume work management

Attention to detail

Independent & collaborative work

Clear communication

Ownership & accountability

Description du poste

Description

Role Purpose

Reporting into the Head of Service Charge, this role is responsible for the management of service charges across the portfolio.

This role requires an organised, detail-focused individual who can manage a high volume of work. The successful candidate will work well independently and as part of a wider team to ensure the timely and accurate delivery of budgets and reconciliations.

Key Accountabilities

• Take ownership of service charge budgeting and year-end reconciliations across the portfolio, ensuring charges are accurate, timely and supported by the relevant lease provisions.
• Manage customer queries and disputes relating to service charges, work In close collaboration with our customer team and ensure customer cases are responded & resolved in SLA.
• Support the identification and implementation of new service charge opportunities, helping to establish new schedules and improve cost recovery across the estate.
• Recommend and manage budgets for exceptional works, ensuring costs are captured appropriately and aligned to estate requirements and lease obligations.
• Prepare, review and maintain service charge budgets, supporting assumptions with accurate data and ensuring figures are clearly documented.
• Work closely with the wider team to keep service charge activity moving at pace.
• Proactively chase outstanding information, actions and approvals, ensuring issues are followed through to completion in a timely manner.
• Work proactively with accounts teams to manage arrears payments, risk profiling customers and issuing CARR notices as appropriate
• Use internal systems and processes effectively, supporting strong financial control, accurate reporting and consistent service charge administration.

Skills, Knowledge and Experience

• Proven track record in service charge budgeting and reconciliation within a commercial property environment.
• Experience managing a high volume of work efficiently and accurately, with the ability to prioritise tasks and meet deadlines.
• Strong attention to detail, with the ability to work through complex information and maintain accuracy across budgets, reconciliations and customer communications.
• Confident working independently, while also building effective relationships with colleagues across the wider team.
• Clear and professional communicator, able to explain service charge information simply and deal with queries in a calm and constructive way.
• Strong sense of ownership, with the ability to follow up actions, keep tasks moving and see work through to completion.

Behaviour & Approach

• Pragmatic and solutions-focused, with a willingness to take ownership of issues and work through them to resolution.
• Strong ownership and accountability, with a disciplined approach to follow-up and completing tasks on time.
• Clear communicator, able to handle challenging situations confidently.
• Team-oriented and reliable, with a focus on supporting colleagues, maintaining momentum and delivering consistent outcomes.

Why Join The Arch Company? This is an opportunity to join a distinctive UK real estate business with a highly diverse property portfolio. You will have exposure across the organisation and the opportunity to make a tangible commercial impact through effective management of the business rates position. The role offers the opportunity to work alongside experienced property, asset management and finance professionals while developing your expertise within a unique commercial property environment. EQUALITY, DIVERSITY & INCLUSION At The Arch Company, we are on a mission to make our workplace as welcoming and inclusive as possible. We believe that our differences make us stronger, and we are committed to providing everyone with a fair chance of success, no matter where they come from or who they are. We take pride in celebrating what makes each of us unique. When you join our team, you are not just getting a job; you are becoming a part of our friendly and open-minded team, with a key role to play in creating a more inclusive and diverse future. The Arch Company is an equal opportunity employer, so if you are excited to be part of a company that champions diversity and inclusion, we invite you to explore our job opportunities. For more information on Benefits, DE&I and open Vacancies, please visit our careers page Careers | The Arch Company

The Arch Company offers more commercial space for small and medium-sized businesses to rent than any other provider in the UK, supporting thousands of business owners who play a vital role in the UK economy. Established in 2019, our spaces are deeply connected to the rich history and heritage of the railway. Our portfolio spans 24.8 million sq. ft. and includes 5,300 properties, such as railway arches, former station buildings, and parcels of land, many situated in prime urban locations.

Our mission is to create environments where businesses can thrive. As a values-led company, we are dedicated to accountability, making a positive impact, fostering strong business practices, and unlocking potential. We play a crucial role in local economies by supporting job creation and driving economic growth. Backed by our shareholder, Blackstone Property Partners, we have ambitious plans to invest £200 million to revitalize 1,000 previously empty and derelict spaces by 2030 as part of our 'Project 1000' initiative.

Through our ESG Strategy we are committed to fostering a diverse, inclusive, and equitable workplace. We are a member of Real Estate Balance, who help us benchmark ourselves within the industry, and we have a staff DE&I Board to champion DE&I in the company. We are open to flexible working arrangements and offer a comprehensive benefits package, as outlined above.

We believe that our differences make us stronger, and we're committed to providing everyone with a fair chance at success, no matter where they come from or who they are. If you're excited to be part of a company that champions diversity and inclusion but don’t meet every requirement in the job description, we still encourage you to apply. You might be the perfect fit for this role or for other opportunities within our organization. For more information on Benefits, DE&I and open Vacancies, please visit our careers page.