Service Charge Assistant

Housing Solutions; Maidenhead; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Annual leave

Wellbeing programme

Learning & development fund

Job summary

Housing Solutions, a not-for-profit Housing Association based in the South East of England, is seeking a Service Charge Assistant to join the Finance team. You will support service charge accounting, prepare annual estimates and year-end statements, reconcile transactions and maintain data across properties and schemes.

You will review invoices and contracts, contribute to month-end and year-end processes, and use Excel, Xledger and Power BI to support strong financial controls and customer

Qualifications

• Experience with processing financial transactions and reconciliations.
• Ability to work accurately with detailed data and spreadsheets.
• Strong written and verbal communication skills.
• DBS certificate satisfactory to Housing Solutions (basic).

Responsibilities

• Prepare annual estimates and year-end statements.
• Process and reconcile service charge transactions.
• Review invoices, contracts and cost allocations; maintain data.
• Support month-end and year-end processes and reporting and audits.

Skills

Numerate

Analytical

Attention to detail

Communication skills

Education

AAT qualification or equivalent

Tools

Power BI

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

We are looking for a Service Charge Assistant to join our Finance team and support the accurate, timely and compliant delivery of service charge accounting. Working closely with the Service Charge Accountant and colleagues across the organisation, you will help prepare annual estimates and year‑end actual statements, process and reconcile service charge transactions, and maintain accurate property, scheme, apportionment and resident data.

You will review invoices, contracts, cost allocations and managing agent information, prepare clear working papers and audit trails, and provide timely responses to routine service charge enquiries. You will also contribute to month‑end and year‑end processes, reporting, audit activity and service improvements, using Excel, Xledger, housing systems and reporting tools to support strong financial controls and high‑quality customer service.

About you

You will have an AAT qualification, another relevant finance qualification, or equivalent practical accounting experience. You will bring experience of processing financial transactions, completing reconciliations or maintaining accounting records, together with confidence using spreadsheets and working accurately with detailed data. Experience of responding to enquiries and collaborating with colleagues or customers is also important.

You will be numerate, analytical and highly organised, with strong attention to detail and clear written and verbal communication skills. You will be comfortable following legislation, regulatory requirements, policies and controls, managing recurring deadlines and building effective relationships across Finance, Home Ownership, Housing, Property Services and Asset Management. Experience of service charges, housing, leasehold, shared ownership, month‑end processes, reserve funds, Power BI or similar reporting tools would be an advantage.

The successful applicant will require a basic Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions.

About Us

Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our residents proud of where they live and our colleagues proud of where they work. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of ownership, innovation, teamwork and inclusion.

Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England. We are rooted in the local community and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.

Why Choose Us

We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.

Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture. Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices.

Our substantial benefits package includes a generous company pension contribution and a strong focus on employee wellbeing, including generous annual leave and our 'Healthy Lives, Healthy Minds' programme.

Our commitment to Learning and Development can been seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes.

At Housing Solutions, we are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace.

We'd love to hear from candidates from all backgrounds and experiences.

Housing Solutions are proud to be a Disability Confident Employer, under the Governments Disability Confident Scheme.

The closing date is 17 November 2026. Interviews will be held on 25 and 26 November 2026.