Service Charge Analyst

Southern Housing; Croydon; Hybrid; GBP 35,000 - 49,000; Full time

Benefits offered by this job

Pension

Life assurance

Healthcare cash plan

Eyecare & dental

Birthday leave

Retailers discounts

Cycle to work

Buy & sell annual leave

Season ticket loan

In-house academy & career development

Flexible working

Job summary

Southern Housing is seeking an experienced Service Charge Analyst to ensure service charges are accurate, transparent and compliant across Sittingbourne, Croydon or Farringdon with hybrid options. The role reports to the Service Charge Manager and supports ongoing service charge transformation.

You will calculate charges, advise residents, and collaborate with budget holders while upholding high standards of customer service and data accuracy.

Qualifications

• Strong numerical and analytical skills.
• Excellent communication and customer service skills.
• Good understanding of residential and commercial service charges and relevant legislation.

Responsibilities

• Calculating, constructing and issuing estimated and actual service charges.
• Ensuring compliance with legal requirements, contracts, policies and procedures.
• Managing complex service charge cases and supporting full cost recovery.
• Providing expert advice and responding to resident enquiries and complaints.
• Building strong relationships with budget holders, service managers and external stakeholders.
• Supporting new developments through accurate service charge calculations and advice.
• Preparing information and evidence for First Tier Tribunal hearings when required.
• Identifying opportunities to improve processes, communications and customer experience.
• Maintaining accurate service charge data and working collaboratively across teams.

Skills

Numerical analysis

Analytical skills

Communication skills

Customer service

Prioritisation

Job description

Service Charge Analyst
£41,000 per annum + benefits
Croydon - Mosaic East, Farringdon - Fleet House, Kent - Kent Science Park, Sittingbourne

Ref: 298

About The Role

We're looking for an experienced Service Charge Analyst to join our team and help deliver a high-quality, customer-focused service to our residents and stakeholders. Reporting to the Service Charge Manager, you'll play a key role in ensuring service charges are accurate, transparent and compliant, while supporting the ongoing transformation of our service charge delivery.

You will be based in one of our main offices in Sittingbourne, Croydon or Farringdon with hybrid options to be discussed with your manager.

What you'll be doing

• Calculating, constructing and issuing estimated and actual service charges.
• Ensuring compliance with legal requirements, contracts, policies and procedures.
• Managing complex service charge cases and supporting full cost recovery.
• Providing expert advice and responding to resident enquiries and complaints.
• Building strong relationships with budget holders, service managers and external stakeholders.
• Supporting new developments through accurate service charge calculations and advice.
• Preparing information and evidence for First Tier Tribunal hearings when required.
• Identifying opportunities to improve processes, communications and customer experience.
• Maintaining accurate service charge data and working collaboratively across teams.

What you'll need

• Experience working in service charge analysis or service charge management.
• Good understanding of residential and commercial service charges and relevant legislation.
• Strong numerical and analytical skills.
• Excellent communication and customer service skills.
• Ability to manage competing priorities and meet deadlines.
• A collaborative approach and commitment to delivering excellent outcomes for residents.

Closing Date - 21st October 2026 at 23:59
Shortlisting Date - 22nd October 2026
Interview Dates - 4th & 5th November 2026

What's in it for you

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailersdiscounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.