Service Charge Manager

SNG (Sovereign Network Group)

Wembley

Hybrid

GBP 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

25 Days Holiday + Bank Holidays

Flexible benefits package

Wellbeing discounts

Matched pension scheme up to 12%

Private medical insurance options

Job summary

A housing organization based in Wembley is seeking a Service Charge Manager to oversee the Service Charge team. This permanent role combines office and hybrid working, requiring strong leadership in managing service charge calculations. The successful candidate will ensure compliance with all legal requirements, foster team development, and engage effectively with stakeholders. Benefits include generous holiday allowances and pension schemes, making it a rewarding environment for professionals passionate about community development.

Qualifications

Experience in a management role focused on service charges.
Thorough understanding of the Landlord and Tenant Act 1985.
Strong stakeholder management skills, engaging customers effectively.

Responsibilities

Manage and coordinate the Service Charge team in London and Herts.
Set annual service charge expenditure and income budget.
Ensure compliance with legal and regulatory requirements.

Skills

Service charge management

Team leadership

Stakeholder management

Accounting practices

Microsoft Office applications

Education

Qualified by experience or accountant qualification

Tools

Housing management systems

Microsoft Excel

Job description

Overview

We have a fantastic opportunity to join Sovereign Network Group (SNG) as Service Charge Manager on a permanent basis. Based from our office in Wembley, you'll combine office and home working in line with our hybrid approach, with occasional travel to other sites.

SNG is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.

The Role

Reporting into the Head of Service Charge Setting and Administration, you'll be responsible for managing and coordinating the Service Charge team in the London and Herts region in the delivery of the service charge calculations (all tenure types) and annual service charge statements to customers in line with legal and regulatory requirements.

The portfolio consists of approximately 20,000 units, including c.10,000 service charge payers with a total annual service charge income budget of c.£20 million. Responsibilities include:

Managing the Service Charge team with a focus on articulating a clear vision, providing direction, and promoting a culture of accountability, high performance, and continuous improvement
Setting the annual service charge expenditure and income budget across all tenures within the London and Hertfordshire region
Accountability for the annual service charge estimate and final account process, ensuring the risk associated with rechargeable service charges is effectively managed and regulatory time scales are met
Working collaboratively across the business to support continuous service improvement and deliver excellent customer service to customers across different tenure types, ensuring compliance with legal requirements
Reviewing and approving the certification of annual service charges, documenting the calculation and apportionment process, including the reports and supporting documentation to facilitate the certification
Producing and analysing regular reports on recoverable repairs and maintenance expenditure, estimated service charge income and ad-hoc reports dependant on business requirements

What weor look for

You should have previous experience in a similar management role within service charges. Youll need to demonstrate strong technical knowledge, being adept in managing fixed and variable charges in a large and complex setting, preferably in a housing context. Youll also need:

To be an experienced leader, skilled in developing high-performing teams and consistently maintaining high operational standards
Thorough understanding of the Landlord and Tenant Act 1985 (as amended) and other guidance and best practice for service charges
To be qualified by experience or a qualified accountant with a solid understanding of accounting practices and concepts including account reconciliations
Ability to take ownership and work independently whilst meeting tight organisational deadlines
Strong stakeholder management skills, demonstrating collaborative, cross-functional working relationships, including experience liaising with external stakeholders, e.g. auditors, regulators and Ombudsman
Experience in directly engaging with customers, addressing queries, and delivering clear, concise written communication
Strong experience with Microsoft Office applications, including intermediate / advanced excel
Knowledge and experience of using housing management and property management systems (e.g. Workday, SUN, Agresso, NEC, Active H or similar)

Benefits

25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!

Seniority level